GB/T 33770.1-2017 in English
VALIDInformation technology service—Outsourcing—Part 1：General requirements for service provider
- Issued on:2017-05-31
- Implemented on:2017-12-01
- File Format:PDF
- Delivery:Via email within 1~3 business days
$243.00
| Standard No: | GB/T 33770.1-2017 |
| Document status: | VALID |
| Title in English: | Information technology service—Outsourcing—Part 1：General requirements for service provider |
| Title in Chinese: | 信息技术服务 外包 第1部分：服务提供方通用要求 |
| Language: | English |
| File Format: | Electronic (PDF) |
| Delivery: | Via email within 1~3 business days |
| Issued on: | 2017-05-31 |
| Implemented on: | 2017-12-01 |
| ICS Classification: | 03.080.99-Other services |
| Chinese Classification: | L77-Software engineering |
| Professional Classification: | GB-National Standard |
| Related Keywords: | information technology service
information technology service outsourcing part information technology service providers information technology services service demanders market factors service catalog service planning establish |
| Related Topics: | Technical Services
Technical Service Department Information Technology Services supplier Instant Outsourcing IT service outsourcing GB/T 33770.1 GB/T 33770.1-2017 Information technology outsourcing service quality |
《GB/T 33770.1-2017信息技术服务 外包 第1部分：服务提供方通用要求》由TC28（全国信息技术标准化技术委员会）归口，TC28SC40（全国信息技术标准化技术委员会信息技术服务分会）执行，主管部门为国家标准化管理委员会。
Introduction
In-depth interpretation of the information technology service outsourcing standard: GB/T 33770.1-2017 core points
1. Standard Overview
GB/T 33770.1-2017 "Information Technology Service Outsourcing Part 1: General Requirements for Service Providers" is an important standard for guiding the capability management of information technology outsourcing service providers. This standard is mainly applicable to:
- Organizations that provide or plan to provide information technology services
- Service demanders who evaluate and select information technology service providers
- Third-party organizations that evaluate and certify the capability level of information technology service providers
2. Standard Core Framework
This standard proposes a service provider outsourcing service capability model, which includes four key elements: personnel, resources, technology and processes, and realizes the continuous improvement of service delivery and service capabilities through planning, implementation, inspection and improvement.
Case Analysis
For example, among information technology service providers, the application of the model can help enterprises establish a systematic service capability evaluation system to ensure that the service quality meets customer expectations.
3. Standard Framework Comparison Table
| Dimensions | Standard Requirements | Implementation Points | Keyword Annotation |
|---|---|---|---|
| Service Capability Model | People, Resources, Technology, Process | Demander Development Plan, Market Factors | Service Catalog|
| Service Planning | Establish a service catalog, including service name, description, indicators, etc. | Organizational Structure Planning, Infrastructure | Measurement System|
| Service Implementation | Service design and implementation, including demand development and service verification | Outsourcing transfer management, resource acceptance standards | Knowledge assets
4. Implementation suggestions
In order to better apply the GB/T 33770.1-2017 standard, it is recommended to start from the following aspects:
- Establish an organizational structure: Rationally plan the organizational structure based on business needs and own capabilities.
- Develop a service catalog: Clarify service content, indicators and service levels to ensure consistency with customer needs.
- Strengthen knowledge management: Improve employee capabilities and team collaboration efficiency by establishing a knowledge sharing mechanism.
- Continuous improvement: Regularly evaluate service processes and management systems, identify improvement needs and implement them.
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