GB/T 37273-2018 in English

1. Background and Significance of Standard Formulation

Public service effectiveness evaluation is an important tool for evaluating the service quality of government public departments and public satisfaction. The formulation of GB/T 37273—2018 standard aims to standardize the effectiveness evaluation process in the public service field and ensure the scientificity and objectivity of the evaluation results.

2. Evaluation Principles

• Humanity:Focusing on the public interest, focusing on improving people's livelihood and improving satisfaction.
• Scientificity:Using scientific and social survey methods, designing a rigorous indicator system.
• Economicality:Maximizing results at limited costs.
• Transparency:Ensure that the assessment process is fair, just and open.
• Comprehensiveness:Take into account all factors in the social system.

3. Detailed explanation of the evaluation process

The evaluation process is carried out in the following steps:

1. Clearly define the purpose of the evaluation:Determine whether the evaluation is used for prediction, resource allocation or assessment.
2. Determine the evaluation content:Select one or more public service areas.
3. Design the evaluation model and indicators:Refer to GB/T37229, focusing on service quality and fairness.
4. Collect and process data:Obtain accurate data through multiple channels.
5. Consult and analyze the results:Invite experts and public representatives to participate in the analysis.
6. Complete the evaluation report: Provide qualitative and quantitative analysis and put forward improvement suggestions.

4. Implementation suggestions

To ensure the effective implementation of the standard, it is recommended to:

• Establish a professional evaluation team to ensure the scientific nature of the technical methods.
• Strengthen data collection and management to improve the accuracy of the results.
• Pay attention to public participation, especially the representation of vulnerable groups.
• Regularly evaluate and optimize the evaluation indicator system.

5. Conclusion

GB/T 37273—2018 "General Principles for Public Service Effectiveness Evaluation" provides scientific evaluation guidance for government public departments, which helps to improve service quality and efficiency. By following the standard framework and implementation suggestions, we can better meet public needs and promote social harmony and progress.