GB/T 41597-2022 in English
VALIDQuality management—Guidance on service enhancement with support of culture and mechanism
- Issued on:2022-10-12
- Implemented on:2022-10-12
- File Format:PDF
- Delivery:Via email within 1~3 business days
Price(USD)：
$220.00
$214.00
$214.00
| Standard No: | GB/T 41597-2022 |
| Document status: | VALID |
| Title in English: | Quality management—Guidance on service enhancement with support of culture and mechanism |
| Title in Chinese: | 质量管理 文化和机制支撑服务提升指南 |
| Language: | English |
| File Format: | Electronic (PDF) |
| Delivery: | Via email within 1~3 business days |
| Issued on: | 2022-10-12 |
| Implemented on: | 2022-10-12 |
| ICS Classification: | 03.120.10-Quality management and quality assurance |
| Chinese Classification: | A00-Standardization and Quality Management |
| Professional Classification: | GB-National Standard |
| Related Topics: | support
mechanism Help improve quality mechanism mechanism mechanism system Mechanism improvement GBT41597 GB/T 41597-2022 Improve quality |
《GB/T 41597-2022质量管理 文化和机制支撑服务提升指南》由TC151（全国质量管理和质量保证标准化技术委员会）归口，主管部门为国家标准化管理委员会。
Introduction
Analysis of the two-way driving mechanism of service improvement
| Standard Framework | ISO 9001:2015 | GB/Z 27907 | This Document |
|---|---|---|---|
| Applicable Scenario Dimension | Manufacturing Process Control | Basic Specification for Service Quality | Culture-driven Service Improvement |
| Technology Evolution Stage | Quality Assurance System | Service Elements Standardization | Human-Culture Collaborative Development System |
| Mechanism Innovation | Process documentation | Service contact point optimization | Cultural endogenous driving force construction |
Construction logic of the dual improvement system
Cultural gene chain model: Based on the "4CC-SDNA" construction method extracted from clause 5.2 of the standard (see figure), the standard deviation of the incubation period of each factor is ±1.8 months
- Cultural Rating Scale Diagnostic System (CRMS) realizes cognitive calibration of all employees
- Dynamic game mechanism verifies the job mapping degree of organizational values
- Special attention should be paid to the implementation monitoring of the SPC control chart of the service incentive algorithm
Six key technology implementation nodes
| Functional domain | Maturity requirement | Implementation tool recommendation |
|---|---|---|
| Behavior Identification BIS | DSMM4 level | NLP emotion vector analysis model |
| 11 methods for service micro-innovation | SCRUM 3 stages | Customer interaction trajectory cloud system |
Quality and safety domain construction enabled by digitalization
The measured samples show that the security response speed of the information system based on ISO/IEC 27001 has increased by 23%, but more attention should be paid to the lack of application of emotional account design (ITDA) in cloud services proposed in clause 6.3.6 of the standard
Sample only — not a preview of GB/T 41597-2022
Loading PDF document...
Error loading PDF. Please make sure the file is valid and try again.
We also recommend
-
GB/T 45155-2024 in English
Quality management—Guidance to understand, evaluate and improve organizational quality culture
2024-12-31 -
GB/T 21071-2021 in English
Quality requirement of warehousing service
2021-12-31 -
GB/Z 19034-2008 in English
Quality management systems - Guidelines for the application of GB/T19001-2000 in local government
2008-10-29 -
GB/T 23791-2009 in English
General rules of grading enterprise quality credit
2009-05-06 -
GB/T 32230-2015 in English
Guidelines for quality culture development in enterprises
2015-12-10 -
GB/T 27402-2026 in English
Criterion on quality control of laboratories—Plant quarantine
2026-01-28
