LD/T 01-2020 in English
VALIDOnline service guide of social insurance
- Issued on:2020-01-01
- Implemented on:2020-02-01
- File Format:PDF
- Delivery:Via email within 1~3 business days
$330.00
| Standard No: | LD/T 01-2020 |
| Document status: | VALID |
| Title in English: | Online service guide of social insurance |
| Title in Chinese: | 社会保险网上经办服务指南 |
| Language: | English |
| File Format: | Electronic (PDF) |
| Delivery: | Via email within 1~3 business days |
| Issued on: | 2020-01-01 |
| Implemented on: | 2020-02-01 |
| ICS Classification: | 03.060-Finances. Banking. Monetary systems. Insurance |
| Chinese Classification: | A11-Finance and Insurance |
| Professional Classification: | LD-Labor and Safety |
| Related Keywords: | online service guide
online service content intelligent service system service content social security online handling |
| Related Topics: | ld/t
online monitoring risk 14th Five-Year Social Insurance Online value-added services Social Insurance Fourteenth Five-Year Plan first-class social services ld/t01-2017 t/cqses 01-2020 t/sdpia 01-2020 t/cscm 01-2020 t/lmzy 01-2020 t/ccs 01-2020 |
本标准规定了社会保险网上经办服务的术语和定义、基本原则、网上服务内容、网上服务管理、服务质量评价与改进。
本标准适用于各级社会保险经办机构、人力资源社会保障信息化综合管理机构及经授权（委托）的服务机构，提供社会保险网上经办服务。
Introduction
Interpretation of the core content of the standard
This standard has constructed a complete framework consisting of 7 chapters, and for the first time systematically regulates the service content, management requirements and quality evaluation system of social security online handling. Chapter 5 defines in detail 6 categories of online service content, covering the entire life cycle of the business.
Key technical requirements
| Technical dimensions | Core requirements | Reference standards |
|---|---|---|
| Identity authentication | Support 6 verification methods including biometrics, electronic social security card, etc. | GB/T 20271 |
| Data security | The whole process is traceable and isolated from the network environment | GB/T 20269-20270 |
| System architecture | Need to support disaster recovery and backup, response time ≤3 seconds | GB/T 21064 |
Typical application scenarios
Pension insurance benefit calculation service example:
- The insured person logs in with his real name through the electronic social security card
- The system automatically associates the payment record to generate the calculation base
- Real-time generation of estimated results based on the actuarial model
- Support download of calculation reports with electronic seals
Implementation suggestions
Construction path
- Phase I: Complete the onlineization of basic service items (coverage rate ≥ 80%)
- Phase II: Realize cross-provincial data interoperability (connection with the national platform)
- Phase 3: Building an intelligent service system (AI customer service coverage rate 50%)
Risk prevention and control
Three types of risks need to be guarded against:
- Risk of biometric data leakage (storage requires encryption)
- Risk of electronic certificate tampering (blockchain evidence storage)
- Risk of system overload (load balancing design)
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