SB/T 10962-2013 in English
VALIDService quality evaluation system of commodity management enterprises
- Issued on:2013-04-16
- Implemented on:2013-11-01
- File Format:PDF
- Delivery:Via email within 1~3 business days
Price(USD)：
$210.00
$204.00
$204.00
本标准规定了商品经营企业服务质量评价体系的术语和定义以及评价要求等。
本标准适用于为顾客提供商品和服务的商业组织(以下简称组织)。
Scope
This standard specifies the terms and definitions as well as evaluation requirements for the service quality evaluation system of commodity operating enterprises. This standard applies to commercial organizations that provide goods and services to customers (hereinafter referred to as organizations).
Sample only — not a preview of SB/T 10962-2013
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