GB/T 15971-1995 in English
SUPERSEDEDQuality of tour-guide service
- Issued on:1995-01-02
- Implemented on:1996-06-01
- File Format:PDF
- Delivery:Via email within 1~3 business days
$398.00
| Standard No: | GB/T 15971-1995 |
| Document status: | SUPERSEDED |
| Superseded by: |
GB/T 15971-2010 Specifications for tour-guide service
|
| Superseded on: | 2011-05-01 |
| Title in English: | Quality of tour-guide service |
| Title in Chinese: | 导游服务质量 |
| Language: | English |
| File Format: | Electronic (PDF) |
| Delivery: | Via email within 1~3 business days |
| Issued on: | 1995-01-02 |
| Implemented on: | 1996-06-01 |
| ICS Classification: | 03.080-Services |
| Chinese Classification: | A16- |
| Professional Classification: | GB-National Standard |
| Related Keywords: | tour-guide service scopethis standard
quality requirements tour guide services quality standard applies |
| Related Topics: | tour
Tourist guide Serving volume Degree Measurement Services service quality Global Quality Service Service Quality Analysis service level service quality Quality of tour guide service Tour guide service GB/T15971 GBT15971 GB/T 15971-1995 GB/T 15971-2010 Service capability level quality gb15971 |
《GB/T 15971-1995导游服务质量》由TC210（全国旅游标准化技术委员会）归口，主管部门为文化和旅游部(文化)。
本标准规定了导游服务的质量要求，提出了导游服务过程中若干问题的处理原则。本标准适用于各类旅行社在接待旅游者过程中提供的导游服务。
Scope
This standard stipulates the quality requirements for tour guide services, and puts forward the principles for dealing with some problems in the process of tour guide services. This standard applies to the tour guide services provided by various travel agencies in the process of receiving tourists.
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