Serving volume

Serving volume, Total:409 items.

The international standard classification for "Serving volume" includes: Gas supply systems , Information technology (IT) in general , Services , Transport by water , Quality management and quality assurance , Company organization and management in general , Leisure. Tourism , Services in general , Other forms of transport , Air transport , Cableway equipment , Services for consumers , Other services , Astronomy. Geodesy. Geography , Quality , Services for companies , Transport by rail .

The Chinese standard classification for "Serving volume" includes: Gas supply engineering , Opening and system interconnection of computer , , Supply and Use Relation , Passenger transport , Standardization and Quality Management , Economic Management , Combined transport , Air transport and ground equipment in general , Conveying machinery , Mapping in general , Commerce, Trade and Contract , Technical management , Standardization and quality management , Comprehensive Technology , Waterway transportation , Freight transport .

Liaoning Provincial Standard of the People's Republic of China

DB21/T 1940-2012 Swimming Service Quality Specification
DB21/T 3544-2021 Quantitative grading assessment specification for catering services in Liaoning Province
DB21/T 1850-2010 Automobile maintenance service quality specification
DB21/T 2023-2012 Agricultural material storage service quality specification
DB21/T 1851-2010 Service quality standard for washing and dyeing industry
DB21/T 2126-2013 Public sports venues service standard service quality
DB21/T 1822-2010 Car wash service quality specification
DB21/T 2231-2014 Hotline service quality specification
DB21/T 1939-2012 Etiquette celebration service quality specification
DB21/T 1852-2010 Taxi Service Quality Standards

Jiangsu Provincial Standard of the People's Republic of China

DB32/T 2661-2014 Notary service quality management specification
DB3209/T 1201-2021 Quality Standards for Home Care Services
DB3201/T 1188-2024 Evaluation of service quality of home care institutions for persons with disabilities
DB32/T 4628-2023 Quality standard for urban and town gas service
DB32/T 4786-2024 Quality standards for urban water supply services

Group Standards of the People's Republic of China

T/GDLIA 11-2023 Quality requirement of trading logistics service
T/DLXRXH 0010-2022 Service Quality Standards for Laundry and Dyeing Industry
T/CSI 0012-2021 Assessment of the service quality for senior care service organization
T/HZSJX 05-2023 Quality specifications for high-altitude cleaning services
T/LJX 004-2020 Hospital escort service quality specification
T/510300ZGJZXH 08-2022 "Yanbangren" housekeeping service quality specification-elderly care service
T/CPPC 1038-2022 Evaluation guideline for service quality of internet-government service
T/SJXBZ 0002-2020 Household appliances cleaning engineer service as quality standards
T/CPCACN 0009-2020 Rodent Control Service Quality Requirements
T/SOOA 003-2017 The service quality organization standard for social organization of refraction and fitting of eyeglasses
T/LJX 001-2020 Quality Standards for Household Cleaning Services
T/510300ZGJZXH 09-2022 "Yanbangren" housekeeping service quality specification - patient service
T/SSJZ 5-2023 Housework service quality standards
T/ZS 0485-2023 Future community service quality specification
T/CASME 1423-2024 Quality standards for smart tourism services
T/HNQA 006-2022 Quality of service specifications on domestic cleaning
T/XCH 101-2017 Service Quality Specifications for Department Stores
T/LJX 001-2023 Quality Standards for Home Cleaning Services
T/CATAGS 26-2021 Airline Passenger Service Quality
T/CSI 0016-2021 Eldly care service—Quality evaluation of home care service
T/BZNYCYXH 001-2022 Specifications for Quantitative Grading Evaluation of Catering Services
T/LJX 002-2020 Quality Standards for Home Care Services
T/TCYCYPR 001-2022 Standards for Quantitative Grading Evaluation of Catering Services in Hebei Province
T/WWYLX 002-2020 Service Quality Standards for Senior Care Service Institutions
T/CCA 012-2020 Quantitative grading criterion standard for cratering service industry
T/RZRZXH 104-2022 Service Quality Standards for Human Resource Service Institutions
T/ZZYX 001-2020 Standards of Service Quality for Elderly Care Institutions
T/BSQY 001-2021 Quality standard of bonded logistics service
T/QHJX T/QHJX3-2023 Hospital escort service quality standards
T/ZACA 014-2019 Quality evaluation specification for certification service
T/CQCBDS 0030-2018 Quality of Service Architecture - Data Requirements
T/DLXRXH 0001-2017 Quality Requirements for Wedding Dresses and Dresses Washing Services
T/CAS 513-2021 General Rules for Service Quality Evaluation of Housing Leasing Enterprises
T/QJTFWY 001-2023 Quality specification for household cleaning
T/CCAATB 0007-2020 Passenger service quality at civil airports
T/DLXRXH 0010-2023 Service quality standard for washing and dyeing industry
T/510300ZGJZXH 07-2022 "Yanbangren" housekeeping service quality specification - maternal and child services
T/NMCYXH 05-2021 Evaluation of Mongolian catering service quality
T/CASME 575-2023 Specifications for the quality of car repair services
T/SHMHZQ 122-2022 Quality requirements for audit consulting services
T/HBFWZL 13-2023 Service Quality Benchmarking Evaluation Specifications
T/SHMHZQ 150-2021 Trade logistics service quality standard
T/NAHIEM 69-2023 Healthy homestay service quality specification
T/DGSWLHYXH 007-2019 Green logistics service quality requirements
T/SESIA 002-2018 Service Quality Standards for Senior Care Service Institutions
T/SCLOG 002-2017 The quality requirement of supply chain service
T/510300ZGJZXH 06-2022 "Yanbangren" housekeeping service quality specification - housekeeping service
T/MCJD 001-2021 Service quality specification for clothing trading market
T/HZSJX 03-2020 High-altitude cleaning service quality specification
T/DLXRXH 0010-2024 Service quality standards for the laundry and dyeing industry

Anhui Provincial Standard of the People's Republic of China

DB34/T 3559-2019 "Internet + government service" service quality evaluation method and classification method
DB34/T 3970-2021 Quality requirements for scientific and technological consulting services
DB34/T 3556-2019 "Internet + Government Services" Service Quality Evaluation Guide
DB34/T 4151-2022 KTV service quality specification
DB34/T 3558-2019 "Internet + government service" service quality evaluation index system
DB34/T 4060-2021 Service Quality Standards for Human Resource Service Institutions

General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China

GB/T 16767-2010 Service quality in the amusement park
GB/T 28927-2012 Specification for service quality of resort community
GB/T 24360-2009(英文版) Requirements on service quality of multimodal transport
GB/T 30838-2014 Requirement on services of contracting carriers
GB/T 21071-2007 Requirement for warehousing service quality
GB/T 16890-2008 Requirements on services of passenger transport by water
GB/T 28929-2012 Specification for service quality of recreation granges
GB/T 16890.1-1997 Requirements on services of passenger transport by water--General rules
GB/T 15971-1995 Quality of tour-guide service
GB/T 18360-2001 Evaluation of public air transport service quality
GB/T 28928-2012 Guidelines for community leisure service
GB/T 18903-2002 Information technology-Quality of service: Framework
GB/T 28580-2012 Quality requirements for port logistics service
GB/T 24360-2009 Requirements on service quality of multimodal transport
GB/T 26365-2010 Requirements on services of sightseeing cruise ships
GB/T 24728-2009 Safety and service quality for passenger ropeway
GB/T 16177-2007 Quality of public air transport service
GB/T 28580-2023 Quality specifications for port logistics service

Zhejiang Provincial Standard of the People's Republic of China

DB3301/T 87-2018 Specifications for service quality of cruise ships (boats)
DB3301/T 0315-2020 Quality Standards for Home Care Services
DB33/T 886-2013 Waterway passenger transport service quality specification
DB3308/T 024-2019 Quzhou Yuesao Service Quality Specification
DB3305/T 148-2020 Service Quality Guidelines for Model B&Bs

Beijing Provincial Standard of the People's Republic of China

DB11/T 148-2017 Service Quality Standards for Elderly Care Institutions
DB11/T 744-2010 "One-day tour" service quality requirements
DB11/T 076-2009 Quality Requirements for Watch Repair Service
DB11/T 473-2007 Standard for Service Quality of Tourist Attractions
DB11/T 473-2022 Service quality requirements for tourist attractions
DB11/T 102-2005 Laundry & Dyeing lndustry Service Quality Standards
DB11/T 100-2009 Hairdressing Service Quality Requirements
DB11/T 148-2008 Elderly service institutions as quality standards
DB11/T 209-2003 Service quantity of business and servicing business
DB11/T 744-2023 One-day tour service quality requirements
DB11/T 630-2009 The quality requirements of beauty service
DB11/T 487-2007 Quality Criteria for Facility Management Security Services
DB11/T 104-2008 The photography trade service quality requirement

Henan Provincial Standard of the People's Republic of China

DB41/T 802-2013 Service Quality Standards for Senior Care Service Institutions
DB41/T 863-2013 Service Quality Evaluation of Administrative Service Center

国家市场监督管理总局、中国国家标准化管理委员会

GB/T 21071-2021 Quality requirement of warehousing service
GB/T 36733-2018 Evaluation guideline for service quality
GB/T 39000-2020 Specification of service quality for rural homestay inn
GB/T 40769-2021 Quality evaluation of fundamental geographic information services

Hebei Provincial Standard of the People's Republic of China

DB13/T 1312-2010 Scenic spot interpretation service quality requirements
DB13/T 2676-2018 Specifications for service quality of ski resorts
DB13/T 1185-2010 Service Quality Standards for Senior Care Service Institutions
DB13/T 2088-2014 hotel service quality
DB13/ 849-2007 Standards for service quality in the bathing industry
DB13/T 1735-2013 Logistics procurement service quality specification
DB13/T 1333-2010 Agricultural material logistics warehousing service quality specification
DB13/T 2933-2018 Quality Standards for Baby Care Services
DB13/T 1306-2010 "One-day tour" service quality specification
DB13/T 1166-2009 Farmyard Service Quality Specification
DB13/T 2159-2014 Specifications for Service Quality of Washing and Dyeing Enterprises
DB13/T 2292-2015 Small business hotel service quality specification
DB13/T 1317-2019 Service Quality Standards for Tourist Attractions
DB13/T 2087-2014 Quality Standards for Tourism Reception Services
DB13/T 1064-2017 Housekeeping cleaning service quality specification
DB13/T 1838-2013 Quality Standards for Home Care Services
DB13/T 1335-2010 Logistics express service quality specification
DB13/T 2488-2017 Mobile phone repair service quality specification
DB13/T 1317-2010 Scenic quality of service requirement
DB13/ 490-2003 Laundry service quality standards
DB13/T 778-2006 Service quality specification for car wash industry

Yunnan Provincial Standard of the People's Republic of China

DB53/T 866-2018 Beauty and hairdressing industry service quality
DB5301/T 109-2024 Hospice service quality evaluation
DB53/T 868-2018 Commercial logistics service quality
DB53/T 867-2018 Quality of Service in the Accommodation Industry
DB53/T 848-2017 Service Quality of Housekeeping Industry
DB53/T 849-2017 Food service quality
DB53/T 847-2017 Service Quality of Laundry and Dyeing Industry
DB53/T 865-2018 Quality of Home Care Services
DB5301/T 80-2022 Standards for evaluating the quality of exhibition services

Heilongjiang Provincial Standard of the People's Republic of China

DB23/T 1869-2017 Service Quality Requirements for Day Tours
DB23/T 1581.1-2015 Housekeeping service hourly service quality specification
DB23/T 1490-2012 Moving service quality requirements
DB23/T 1455-2011 Household cleaning service quality specification
DB23/T 1581.2-2015 Standards for the quality of escort service in domestic service hospitals
DB2301/T 67-2019 Car Wash Service Quality Specification
DB23/T 2758-2020 Car wash service quality specification
DB23/T 1519-2013 Service quality of pension service institutions
DB23/T 1865-2017 Quality Standards for Family Baby Care Services
DB23/T 1456-2011 Home cleaning service quality requirements

Sichuan Provincial Standard of the People's Republic of China

DB51/T 1172-2010 Government service center service quality specification
DB5106/T 23-2023 Inspection and testing service quality monitoring regulations
DB51/T 1239-2011 Service Quality of Laundry and Dyeing Industry
DB5108/T 14-2019 Internet + public security government service quality evaluation specification
DB51/T 1620-2013 Service Quality Evaluation and Improvement of Government Service Center

Xinjiang Provincial Standard of the People's Republic of China

DB65/T 4055-2017 Service Quality Standards for Elderly Care Institutions
DB65/T 3772-2015 Pledge supervision service quality specification

Guangdong Provincial Standard of the People's Republic of China

DB4401/T 63-2020 Supermarket chain service quality standards
DB44/T 795-2010 Service Quality Requirements for the Accommodation Industry
DB44/T 2162-2019 Hot spring service quality monitoring specification
DB44/T 2315-2021 Housekeeping service housekeeping service quality specification
DB4401/T 95-2020 Public library service quality norms

Inner Mongolia Provincial Standard of the People's Republic of China

DB15/T 530-2012 Government service center service quality specification
DB15/T 1038-2016 Standards for evaluating the quality of collective parenting services in child welfare institutions

Shandong Provincial Standard of the People's Republic of China

DB37/T 1113-2008 Housekeeping service-quality specification for hospital escort service
DB3713/T 266-2022 Specifications for service quality of ski resorts
DB37/T 1112-2008 Housekeeping service-housekeeping service quality specification
DB37/T 1111-2008 Housekeeping service-quality specification for home care service
DB37/T 979-2013 Insurance Industry Service Quality Standards
DB37/T 1114-2008 Housekeeping service-quality specification for hospital escort service
DB37/T 1159-2009 Quality specifications of commercial hotel service

未注明发布机构

DIN EN 14534 E:2014-08 Postal services - Quality of service - Measurement of the transit time of end-to-end services for bulk mail
DIN EN 14012 E:2018-09 Postal services - Quality of service - Complaints handling principles

Professional Standard - Electron

SJ/T 10466.13-1993 Guidelines for quality of after-seles servicing

Ningxia Provincial Standard of the People's Republic of China

DB64/T 1653-2019 Express service quality specification

Jilin Provincial Standard of the People's Republic of China

DB22/T 1553-2012 Automobile maintenance service quality specification
DB22/T 1516-2018 Service Quality Standards for Tourist Attractions
DB22/T 1660-2012 Road passenger transport service quality specification
DB22/T 2056-2014 Car wash service quality specification
DB22/T 1843-2013 Home cleaning service quality specification
DB22/T 1844-2013 Quality Standards for Maternal and Infant Nursing Services
DB22/T 1794-2013 Service Quality Specifications for Ritual and Justice Celebrations
DB22/T 1939-2013 Logistics warehousing service quality specification
DB22/T 1575-2012 hotel service quality
DB22/T 2295-2015 Scenic Cruise Service Quality Specification
DB22/T 2231-2014 Logistics distribution service quality specification
DB22/T 1894-2013 Government affairs hall service quality control specification
DB22/T 2958-2018 Service Quality Standards for the Accommodation Industry
DB22/T 1516-2011 Service Quality Standards for Tourist Attractions
DB22/T 2195-2014 Scenic spot tour guide service quality specification
DB22/T 2232-2014 Logistics and transportation service quality specification

Shanghai Provincial Standard of the People's Republic of China

DB31/T 463-2009 Service Quality Requirements for Expo Households
DB31/T 413-2008 Gas service quality specification
DB31/T 1084-2018 Gas service quality specifications
DB31/T 367-2006 Requiremerts on services of Sightseeing cruise ships
DB31/T 1461-2024 Fitness venue service quality requirements
DB31/T 464-2009 Criterion for the Service Quality of Departments Store
DB31/T 511-2010 Hotline service quality specification
DB31/T 454-2009 Quality Specifications for Taxi Service
DB31/T 299-2018 Country house service quality requirements
DB31/T 378-2018 Hotel service quality requirements
DB31/T 491-2020 Requirements on quality of tourism information & service center (point)
DB31/T 378-2007 Requirements on Quality of Hotel Service
DB31/T 484-2010 Standard for service quality laundering and dyeing industry

Professional Standard - Tourism

LB/T 002-1995 Service quality of tourist coach

Professional Standard - Civil Aviation

MH/T 5104-2006 Civil airport service standards
MH/T 5104-2013 Civil transportation airport service quality

商务部

SB/T 11172-2016 Standards for quality evaluation of home appliance repair services

Qinghai Provincial Standard of the People's Republic of China

DB63/T 1031-2011 Housekeeping service household cleaning service quality specification
DB63/T 1173-2012 Housekeeping service hourly service quality specification
DB63/T 1338-2014 Service Quality Evaluation and Improvement of Administrative Service Center
DB63/T 1034-2011 Housekeeping service moving service quality specification
DB63/T 936-2010 Service Quality Standards for the Accommodation Industry
DB63/T 1032-2011 Housekeeping service Domestic attendant (nanny) service quality specification

Jiangxi Provincial Standard of the People's Republic of China

DB36/T 945-2017 Quality Standards for Medical Escort Services
DB36/T 1012-2018 Confinement center service quality specification
DB36/T 851-2015 Cleaning service quality specification
DB36/T 899-2016 Quality Standards for Meals for the Elderly
DB36/T 850-2023 Babysitting service quality standards
DB36/T 898-2016 Part-time worker service quality specification
DB36/T 850-2015 Quality Standards for Baby Care Services
DB36/T 944-2017 Quality Standards for Elderly Nursing Services

Tianjin Provincial Standard of the People's Republic of China

DB12/T 823-2018 Exhibition logistics service quality specification
DB12/T 526-2019 Service Quality Standards for Elderly Care Institutions
DB12/T 109-2007 Service Quality Standards for Laundry and Dyeing Industry
DB12/T 1276-2023 E-government cloud platform service quality evaluation specifications
DB12/T 701-2016 Commercial logistics service quality specification
DB12/T 711-2016 E-commerce logistics service quality specification
DB12/T 665-2016 Quality Standards for Baby Care Services
DB12/T 667-2016 Household cleaning service quality specification

Hunan Provincial Standard of the People's Republic of China

DB43/T 2422.6-2022 Government Service Center Management Specification Part 6: Government Service Quality Control

Professional Standard - Business

SB/T 11136-2015 Specification of hourly homemaking service quality
SB/T 10645-2011 Requirements of the bath enterprises quality of service
SB/T 10636-2011 Service quality evaluation cirteria for retail industry
SB/T 11019-2013 Service procedure and quality requirement for hairdressing
SB/T 10625-2011 Laundering and dying service trades quality standard

海关总署

HS/T 38-2013 Customs declaration service quality requirements

Professional Standard - Traffic

JT/T 1189-2018 Quality requirements of seafarer recruitment and placement services

Chongqing Provincial Standard of the People's Republic of China

DB50/T 1019-2020 Rating of tour guide service quality
DB50/T 104-2002 Service Quality Standards for Laundry and Dyeing Industry

人力资源和社会保障部

LD/T 05-2021 Guidelines for evaluating the quality of public employment and talent service

Shaanxi Provincial Standard of the People's Republic of China

DB61/T 1128-2018 Tourist Hotel Service Quality Standard Room Service
DB61/T 970-2015 Tourist hotel service quality standard front office service
DB61/T 997-2015 Service Quality Standards for Elderly Care Institutions

中华人民共和国国家质量监督检验检疫总局、中国国家标准化管理委员会

GB/T 35966-2018 High technology service industry service quality evaluation guidelines

Hainan Provincial Standard of the People's Republic of China

DB46/T 582-2022 Housekeeping cleaning service quality specification
DB46/T 349-2016 Specification for quality of commercial laundry services
DB46/T 616-2023 Standards for evaluating service quality levels of yacht tourism enterprises

Guizhou Provincial Standard of the People's Republic of China

DB52/T 1535-2020 Quality Standards for Household Cleaning Services

国家铁路局

TB/T 2968-2018 Quality specification for railway freight traffic service

Hubei Provincial Standard of the People's Republic of China

DB42/T 1246-2017 Service Quality Standards for Elderly Care Institutions
DB4201/T 642-2020 Quality Standards for Maternal and Infant Nursing Services
DB4201/T 643-2020 Quality Standards for Family Baby Care Services

国家旅游局

LB/T 046-2015 Specifications for hot spring tourism service quality

Shanxi Provincial Standard of the People's Republic of China

DB14/T 2911-2023 Service quality requirements for industrial tourist attractions (spots)

Guangxi Provincial Standard of the People's Republic of China

DB45/T 1099-2021 Motor vehicle insurance claim settlement service quality specification
DB45/T 1480-2017 Gongcheng Oil Tea Service Quality Specification

SCC

CEI 56-50:1997 Terminologia sulla fidatezza e sulla qualità del servizio
DANSK DS/CEN/TR 16915:2015 Postal Services - Quality of service - Damage to postal items
SN-CEN/TR 16915:2015 Postal Services — Quality of service — Damage to postal items
BS PD CEN/TR 16915:2015 Postal Services. Quality of service. Damage to postal items
UNE-CEN/TR 14709:2007 IN Postal services - Quality of service - Guide for the implementation of EN 13850
NS-EN 14012:2019 Postal services — Quality of service — Complaints handling principles
BS PD CEN/TR 14709:2003 Postal services. Quality of service. Guide for the implementation of EN 13850
SN-CEN/TR 14709:2006 Postal services — Quality of service — Guide for the implementation of EN 13850
NS-EN 14012:2008 Postal services — Quality of service — Complaints handling principles
DANSK DS/EN 14012:2019 Postal services – Quality of service – Complaints handling principles
UNE-CEN/TR 14709:2005 Postal services - Quality of service - Guide for the implementation of EN 13850
DANSK DS/CEN/TS 15511:2008 Postal services - Quality of service - Information available on postal services
DANSK DS/CEN/TR 15735:2008 Postal services - Quality of service - Distance to access points
SN-CEN/TR 15735:2008 Postal services — Quality of service — Distance to access points
06/30149867 DC EN 15511. Postal services. Quality of service. Information available on postal services
SN-CEN/TS 15511:2008 Postal services — Quality of service — Information available on postal services
UNE-EN 14012:2003 Postal services. Quality of service. Measurements of Complaints and Redress Procedures
NS-EN 14012:2003 Postal services — Quality of service — Measurement of complaints and redress procedures
DIN EN 14012 E:2018 Draft Document - Postal services - Quality of service - Complaints handling principles; German and English version prEN 14012:2018
NS-EN 14534:2003 Postal services — Quality of service — Measurement of the transit time of end-to-end services for bulk mail
AENOR UNE-CEN/TR 14709 IN:2007 Postal services. Quality of service. Guide for the implementation of the EN 13850 Standard
NS-EN 14534:2003+A1:2007 Postal services — Quality of service — Measurement of the transit time of end-to-end services for bulk mail
BS PD ISO/TS 23686:2022 Service excellence. Measuring service excellence performance
DANSK DS/EN 14534:2016 Postal services – Quality of service – Measurement of the transit time of end-to-end services for bulk mail
07/30166081 DC BS EN 14012. Postal services. Quality of service. Complaints handling principles
UNE-EN 14534:2004 Postal services - Quality of service - Measurement of the transit time of end-to-end services for bulk mail
DIN EN 15511 E:2006 Draft Document - Postal services - Quality of service - Information available on postal services; German version prEN 15511:2006
SN-CEN/TR 16706:2014 Postal Services — Quality of Service — Measurement of incorrect delivery — Feasibility Report
DANSK DS/CEN/TR 16706:2014 Postal Services - Quality of Service - Measurement of incorrect delivery - Feasibility Report
NS-EN 14534:2016 Postal services - Quality of service - Measurement of the transit time of end-to-end services for bulk mail
UNE-EN 14534:2004+A1:2007 Postal services - Quality of service - Measurement of the transit time of end-to-end services for bulk mail
ITU-T G.1033-2019 Quality of service and quality of experience aspects of digital financial services
DIN EN 14534 E:2014 Draft Document - Postal services - Quality of service - Measurement of the transit time of end-to-end services for bulk mail; German version prEN 14534:2014
AS/NZS 3906:1994 Quality of service - Guide to customer expectations
DANSK DS/ISO/IEC 13236:1999 Information technology - Quality of service: Framework
AENOR UNE-EN 14534:2018 Postal services. Quality of service. Measuring the delivery time of end-to-end services for mass mail. (Consolidated version)

GOST

GOST R 59362-2021 Services to the population. Methods fоr measuring the quality of services

CEPT - Conference Europeenne des Administrations des Postes et des Telecommunications

CEPT T/GSI 02-05 E-1987 Quality of Service
CEPT T/SF 54 E-1987 Quality of Services Categories for Telecommunication Services

European Committee for Standardization (CEN)

PD CEN/TS 15511:2008 Postal services - Quality of service - Information available on postal services
PD CEN/TR 16915:2015 Postal Services - Quality of service - Damage to postal items
PD CEN/TR 15735:2008 Postal services - Quality of service - Distance to access points
EN 14012:2008 Postal services - Quality of service - Complaints handling principles
CEN/TR 15735:2008 Postal services - Quality of service - Distance to access points
CEN/TS 15511:2008 Postal services - Quality of service - Information available on postal services
EN 14012:2003 Postal services - Quality of service - Measurement of complaints and redress procedures
EN 14534:2023 Postal services - Quality of service - Measurement of the transit time of end-to-end services for bulk mail
CEN/TR 16706:2014 Postal Services - Quality of Service - Measurement of incorrect delivery - Feasibility Report
EN 14534:2016/AC:2017 Postal services - Quality of service - Measurement of the transit time of end-to-end services for bulk mail
EN 14534:2016 Postal services - Quality of service - Measurement of the transit time of end-to-end services for bulk mail
PD CEN/TR 16706:2014 Postal Services - Quality of Service - Measurement of incorrect delivery - Feasibility Report

Association Francaise de Normalisation

NF X50-722:2005 Quality of services - Measurement and monitoring for improving the quality of service - Recommendations
NF X50-700:2006 Service quality - Approach for improving service quality - The reference and service commitments - Recommendations
NF EN 14508:2016 Postal services - Quality of service - End-to-end quality of service measurement for non-priority and second class ginned mail
NF Z17-006*NF EN 14012:2019 Postal services - Quality of service - Complaints handling principles
NF Z17-006*NF EN 14012:2009 Postal services - Quality of service - Complaints handling principles
NF X50-809:2004 Highways - Service quality of client welcome areas - Service commitments.
NF EN 14012:2019 Postal services - Quality of service - Principles for processing complaints
NF X50-520:2013 Tele-assistance : quality of service
NF P03-400*NF EN 15733:2010 Services of real estate agents - Requirements for the provision of services of real estate agents
NF Z17-035*NF EN 14534:2016 Postal services - Quality of service - Measurement of the transit time of end-to-end services for bulk mail
NF Z17-035/IN1:2007 Postal services - Quality of service - Measurement of the transit time of end-to-end services for bulk mail.
NF Z17-035:2007 Postal services - Quality of service - Measurement of the transit time of end-to-end services for bulk mail.
NF X50-520:2020 Quality of service in remote assistance
BP X50-890:2005 Quality of service in hairdressing salons
NF EN 14534:2016 Postal services - Quality of service - Measuring end-to-end service delivery time for bulk mail
NF X50-767:2001 Recruitment consultancy firms - Quality of services
NF S99-805:2021 Sophroloy - Quality of service of sophrologues

CN-STDBOOK

图书 3-9430 Service Quality Management

Danish Standards Foundation

DS/EN 14012:2009 Postal services - Quality of service - Complaints handling principles
DS/CEN/TR 14709:2007 Postal services - Quality of service - Guide for the implementation of EN 13850
DS/CEN/TR 15735:2008 Postal services - Quality of service - Distance to access points
DS/CEN/TS 15511:2008 Postal services - Quality of service - Information available on postal services
DS/EN 14534+A1:2007 Postal services - Quality of service - Measurement of the transit time of end-to-end services for bulk mail
DS/ISO/IEC 13236:1999 Information technology - Quality of service: Framework

German Institute for Standardization

DIN EN 14012:2009 Postal services - Quality of service - Complaints handling principles; English version of DIN EN 14012:2009-04
DIN EN 14012:2020 Postal services - Quality of service - Complaints handling principles
DIN EN 14012:2020-06 Postal services - Quality of service - Complaints handling principles; German version EN 14012:2019
DIN CEN/TS 15511:2008 Postal services - Quality of service - Information available on postal services; German version CEN/TS 15511:2008
DIN-Fachbericht CEN/TR 15735:2009 Postal services - Quality of service - Distance to access point; English version prCEN/TR 15735:2007
DIN EN 14534:2024-03 Postal services - Quality of service - Measurement of the transit time of end-to-end services for bulk mail; German version EN 14534:2023
DIN EN 14534:2017-03 Postal services - Quality of service - Measurement of the transit time of end-to-end services for bulk mail; German version EN 14534:2016 / Note: To be replaced by DIN EN 14534 (2022-05).
DIN EN 14534:2022-05 Postal services - Quality of service - Measurement of the transit time of end-to-end services for bulk mail; German and English version prEN 14534:2022 / Note: Date of issue 2022-03-25*Intended as replacement for DIN EN 14534 (2017-03).
DIN EN 14534:2017 Postal services - Quality of service - Measurement of the transit time of end-to-end services for bulk mail

Lithuanian Standards Office

LST EN 14012-2009 Postal services - Quality of service - Complaints handling principles
LST EN 14534+A1-2007 Postal services - Quality of service - Measurement of the transit time of end-to-end services for bulk mail

British Standards Institution (BSI)

BS EN 14012:2010 Postal services. Quality of service. Complaints handling principles
BS EN 14012:2008 Postal services - Quality of service - Complaints handling principles
DD CEN/TS 15511:2008 Postal services. Quality of service. Information available on postal services
BS PD CEN/TR 15735:2008 Postal services — Quality of service — Distance to access points
BS DD CEN/TS 15511:2008 Postal services - Quality of service - Information available on postal services
BS EN 14012:2003 Postal services - Quality of service - Measurement of complaints and redress procedures
BS PD CEN/TR 14709:2006 Postal services — Quality of service — Guide for the implementation of EN 13850
BS EN 14012:2019 Postal services - Quality of service - Measurement of complaints and redress procedures
PD ISO/TS 23686:2022 Service excellence. Measuring service excellence performance
BS EN 14534:2023 Postal services. Quality of service. Measurement of the transit time of end-to-end services for bulk mail
BS ISO/IEC 13236:1998 Information technology. Quality of service:Framework
BS ISO/IEC 13236:1999 Information technology - Quality of service:Framework
22/30448495 DC BS EN 14534. Postal services. Quality of service. Measurement of the transit time of end-to-end services for bulk mail

AENOR

UNE-EN 14012:2009 Postal services - Quality of service - Complaints handling principles
UNE-CEN/TS 15511:2009 EX Postal services - Quality of service - Information available on postal services

ES-UNE

UNE-EN 14012:2021 Postal services - Quality of service - Complaints handling principles
UNE-EN 14534:2018 Postal services - Quality of service - Measurement of the transit time of end-to-end services for bulk mail. (Consolidated versión)

PL-PKN

PN-EN 14012-2019-11 P Postal services -- Quality of service -- Complaints handling principles

CEN - European Committee for Standardization

PREN 14012-2018 Postal services - Quality of service - Complaints handling principles

American National Standards Institute （ANSI)

ANSI/EIA 721.4:1999 Generic CAL Quality of Service

Standard Association of Australia （SAA）

AS 4575:2005 Gas appliances - Quality of servicing
AS/NZS 13236:2000 Information technology - Quality of service: Framework
AS 3906:2004 Quality of service - Guide to customer expectations

IET - Institution of Engineering and Technology

TELECOMM QUAL SVC MGT-2003 Telecommunications Quality of Service Management

RU-GOST R

GOST 40.9004-1995 Model for quality assurance servis
GOST R 53724-2009 Quality of communication services. General
GOST R 55812-2013 Services of trade. Nomenclature of quality services of trade
GOST R 56087.3-2014 System of national standards for quality of telecommunication services. Quality of telecommunication services. Guideline values of quality indices of telecommunication services at the stage of customer interaction
GOST R 55540-2013 Quality of service ?Call-center service?. Quality indices
GOST R 52142-2003 Social service for the population. Quality of social services. General
GOST R 55543-2013 System of national standards for quality of telecommunication services. Management of quality of communications services. General provisions
GOST R 53532-2009 Quality of services. Parameters of quality for telecommunications services in the public switched telephone network. General requirements
GOST R 50691-2013 Services to the public. Model of system of ensuring quality of services

International Organization for Standardization (ISO)

ISO/TS 23686:2022 Service excellence — Measuring service excellence performance
ISO/IEC 13236:1998 Information technology - Quality of service: Framework
ISO/IEC 29341-10-11:2008 Information technology – UPnP Device Architecture – Part 10-11: Quality of Service Device Control Protocol – Quality of Service Manager Service
ISO/IEC 29341-10-10:2008 Information technology – UPnP Device Architecture – Part 10-10: Quality of Service Device Control Protocol – Quality of Service Device Service

DIN

DIN EN 14534:2024 Postal services - Quality of service - Measurement of the transit time of end-to-end services for bulk mail; German version EN 14534:2023

IETF - Internet Engineering Task Force

RFC 2212-1997 Specification of Guaranteed Quality of Service
RFC 5866-2010 Diameter Quality-of-Service Application
RFC 5624-2009 Quality of Service Parameters for Usage with Diameter

ATIS - Alliance for Telecommunications Industry Solutions

0800011-2008 Quality of Service Metrics and Measurements for Public Services
0100035-2012 Telepresence Quality of Experience and Quality of Service

International Telecommunication Union (ITU)

ITU-T G.100 CHINESE-2006 Vocabulary for performance and quality of service
ITU-T G.100 RUSSIAN-2006 Vocabulary for performance and quality of service
ITU-R QUESTION 101-45-2007 Quality of service requirements in the land mobile service
ITU-T E.800 SUPP 8-2009 Guidelines for inter-provider quality of service

Alliance of Telecommunications Industry Solutions （ATIS)

ATIS 0100035-2012 Telepresence Quality of Experience and Quality of Service
ATIS 0100522-2000 Quality of Service for Business Multimedia Conferencing

Korean Agency for Technology and Standards (KATS)

KS A 3004-1988 Vocabulary－Dependability and quality of service
KS X ISO/IEC 13236-2003(2008) Information technology－Quality of service：Framework
KS A 3004-2002(2017) Vocabulary－Dependability and quality of service
KS X ISO/IEC 13236:2013 Information technology－Quality of service：Framework
KS A 3004-2022 Vocabulary－Dependability and quality of service
KS X ISO/IEC 13236:2003 Information technology-Quality of service:Framework
KS A 3004-2002 Vocabulary－Dependability and quality of service
KS A 3004-2002(2022) Vocabulary－Dependability and quality of service

ITU-R - International Telecommunication Union/ITU Radiocommunication Sector

QUESTION 101-4/5-2007 Quality of service requirements in the land mobile service

GSO

OS GSO ISO/IEC 13236:2013 Information technology -- Quality of service: Framework
GSO ISO/IEC 13236:2013 Information technology -- Quality of service: Framework
BH GSO ISO/IEC 13236:2015 Information technology -- Quality of service: Framework

Federal Aviation Administration (FAA)

FAA 14 CFR PART 234-2011 AIRLINE SERVICE QUALITY PERFORMANCE REPORTS

ITE - Institute of Transportation Engineers

LP-507-1997 Planning Techniques to Estimate Speeds and Service Volumes for Planning Applications