SB/T 10636-2011 in English
VALIDService quality evaluation cirteria for retail industry
- Issued on:2011-12-20
- Implemented on:2012-01-01
- File Format:PDF
- Delivery:Via email within 1~3 business days
Price(USD):
$930.00
$903.00
$903.00
本标准规定了零售企业服务质量评价准则的术语和定义、等级划分、等级评定的组织与管理原则、评审员的要求。
本标准适用于对有合法经营资质的零售企业的服务质量评价。
Sample only — not a preview of SB/T 10636-2011

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