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  • GB(National Standard)
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service quality evaluation cirteria retail industry quality industry service plant maintenance downhole packer verification test elisa tests scopethis part
SB/T 10636-2011 in English

SB/T 10636-2011 in English

VALID

Service quality evaluation cirteria for retail industry

  • Issued on:2011-12-20
  • Implemented on:2012-01-01
  • File Format:PDF
  • Delivery:Via email within 1~3 business days
Price(USD): $930.00
$903.00

本标准规定了零售企业服务质量评价准则的术语和定义、等级划分、等级评定的组织与管理原则、评审员的要求。
本标准适用于对有合法经营资质的零售企业的服务质量评价。


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