LD/T 05-2021 in English

VALID

Guidelines for evaluating the quality of public employment and talent service

Issued on:2021-11-15
Implemented on:2022-01-01
File Format:PDF
Delivery:Via email within 1~3 business days

Price(USD)： $280.00
$272.00

Standard No:	LD/T 05-2021
Document status:	VALID
Title in English:	Guidelines for evaluating the quality of public employment and talent service
Title in Chinese:	公共就业和人才服务质量评价指南
Language:	English
File Format:	Electronic (PDF)
Delivery:	Via email within 1~3 business days
Issued on:	2021-11-15
Implemented on:	2022-01-01
ICS Classification:	03.080-Services
Chinese Classification:	A12-Supply and Use Relation
Professional Classification:	LD-Labor and Safety
Related Keywords:	service implementation employment service center service implementation standards service capability service files
Related Topics:	Quality Evaluation Talent Service talents employment ld/t Evaluation Guidelines High-tech service industry Evaluate talents Overseas talent service Serving volume still study Quality Evaluation How to evaluate talents service quality Mass Spectrometry Covalent Compounds Covalent and non-covalent functionalization Is the plasmid covalent? tens of millions of talents and Service Quality User Evaluation Service Quality Evaluation System Evaluation index of service quality Quality personnel evaluation Quality Assessor Evaluation Guidelines Number of talent gaps in health services External factors in talent evaluation

本文件规定了公共就业和人才服务质量评价的服务类别、评价原则、评价内容、评价方法、评价结果计算、评价流程、评价结论、改进提高等内容。
本文件适用于对公共就业和人才服务工作的质量评价。

Introduction

Analysis of the core framework of the standard

This standard constructs a three-level evaluation index system: service capability (40% weight) and service implementation (60% weight) are the first-level indicators, with second-level indicators such as consulting, management, and professional services, and refines 58 third-level evaluation indicators.

Key elements of service capability evaluation

Evaluation dimensions	Core indicators	Meeting requirements
Facility support	Functional area setting	Must include 5 types of standard areas such as self-service area and recruitment negotiation area
Staff capabilities	Professional qualification compliance rate	≥80% of personnel must have the qualifications required for the position (full score 10 points)
Informatization construction	Service platform unification	Requirement to achieve "four unifications" (business software/information management/query system/collaborative rules)

Differentiated evaluation of service implementation

Case requirements for consulting services

In policy consultation, a city's employment service center must ensure:
1) Information accuracy ≥ 95% (35 points)
2) Timely rate of consulting feedback ≥ 95% (15 points)
3) Annual effective complaint rate ≤ 0.2% (15 points)

Standardized implementation of evaluation process

Material collection stage: 4 types of evidence must be covered, including service files and satisfaction surveys
Score calculation rules: W=A×40%+(X×20%+Y×40%+Z×40%)×60%
Result application: 90 points or above is excellent, and improvement items need to be noted in the evaluation report

Analysis of standard technology evolution

Compared with GB/T 33527-2017 "General Principles of Public Employment Services", the innovations of this standard are:
1) Establishing a quantitative scoring system for the first time
2) Distinguishing between three types of service implementation standards
3) Adding special indicators for information construction

Implementation suggestions

Service agencies should conduct self-inspection and scoring every quarter, focusing on service behavior norms (20 points) and business target achievement rate (20 points)
Evaluation agencies need to use a combination of on-site inspection + big data analysis to verify the authenticity of the materials

More samples: JGJ 94-2008 JJG 21-2008 QC/T 942-2021

Sample only — not a preview of LD/T 05-2021