GB/T 39000-2020 in English
VALIDSpecification of service quality for rural homestay inn
- Issued on:2020-09-29
- Implemented on:2020-09-29
- File Format:PDF
- Delivery:Via email within 1~3 business days
$117.00
| Standard No: | GB/T 39000-2020 |
| Document status: | VALID |
| Title in English: | Specification of service quality for rural homestay inn |
| Title in Chinese: | 乡村民宿服务质量规范 |
| Language: | English |
| File Format: | Electronic (PDF) |
| Delivery: | Via email within 1~3 business days |
| Issued on: | 2020-09-29 |
| Implemented on: | 2020-09-29 |
| ICS Classification: | 03.080.99-Other services |
| Chinese Classification: | A12-Supply and Use Relation |
| Professional Classification: | GB-National Standard |
| Related Keywords: | fire protection service requirements
service quality quarter service quality improvement strategy rural homestay service scenarios |
| Related Topics: | Min+
civil village Township Serving volume rural service quality B&B GBT39000 GBT39000-2020 Country house service quality |
《GB/T 39000-2020乡村民宿服务质量规范》由424-cnis(中国标准化研究院)归口,主管部门为国家市场监督管理总局。
Introduction
Interpretation of the core content of the standard
GB/T 39000-2020 is my country's first special national standard for rural homestays. It systematically constructs a standardization framework with 7 core chapters:
- Term definition: It clarifies that rural homestays must have the dual attributes of "host participation in reception" and "cultural experience"
- Facilities and equipment: It stipulates 23 specific requirements such as architectural style coordination and guest room functionality
- Safety management: Establish 6 types of management measures for the dual system of public security and fire protection
- Service requirements: Detailed operation specifications for 8 types of service scenarios
Comparative analysis of key indicators
| Dimensions | Basic requirements | Upgrade requirements | International benchmarking |
|---|---|---|---|
| Fire safety | 2kg fire extinguisher for every 25㎡ | Escape rope for floors above 3 | Similar to Japanese homestay regulations |
| Cultural experience | Basic regional characteristics | Intangible cultural heritage/farming experience projects | Exceeding EU rural accommodation standards |
| Environmental protection requirements | Garbage is cleared daily | Oil-water separation facilities | Stricter than Southeast Asian countries |
Special interpretation of featured clauses
Cultural theme shaping (clause 8.1.1)
The standard requires that cultural connotations be reflected through the three dimensions of architectural space-service content-activity design:
- Material level: Use local traditional craft materials, such as the rammed earth walls of Zhejiang homestays and tie-dye decorations in Yunnan
- Behavioral level: Design agricultural experience activities such as picking tea and making glutinous rice cakes
- Spiritual level: Deliver lifestyle through cultural explanations of the host
Standard implementation suggestions
Compliance transformation path
- License processing: Simultaneously obtain 6 types of licenses such as special industry licenses and food business licenses
- Space optimization: Refer to clause 5.2 of the standard to carry out functional zoning of guest rooms
- Emergency drills: Carry out fire evacuation simulation training every quarter
Service quality improvement strategy
Establish a "standard-feedback-improvement" closed-loop mechanism:
Standard implementation→ Customer satisfaction survey→ Complaint analysis (Clause 9.1.3) → Service remediation plan→ Employee training
Standard evolution analysis
Compared with local standards, GB/T 39000-2020 presents three major breakthroughs:
- From single accommodation to comprehensive experience: New chapters such as cultural themes and leisure experiences
- From passive safety to active prevention: Requirement to establish emergency response plans for emergencies
- From individual business to community symbiosis: Original clauses for maintaining neighborhood relations (9.2)

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