GB/T 20924-2007 in English

《GB/T 20924-2007道路货物运输服务质量评定》由TC521（全国道路运输标准化技术委员会）归口，主管部门为交通运输部。
该标准规定了道路货物运输服务的质量总要求、基本要求、运输服务设备设施、货物承运过程的服务质量、调度与运输过程的服务质量、装卸与交接过程的服务质量和货物运输服务整体质量评定的要求；适用于经营性物流或货运企业、道路货物运输主管部门和其他相关单位。

Scope

This standard specifies the general requirements and basic requirements for the quality of road freight transportation services, transportation service equipment and facilities, the service quality of the cargo transportation process, the service quality of the scheduling and transportation process, the service quality of the loading, unloading and handover process, and the overall quality assessment of cargo transportation services. requirements and rules. This standard applies to operational logistics or freight companies, road freight transport authorities and other relevant units.