GB/T 27400-2020 in English
VALIDConformity assessment—General rules for service certification techniques
- Issued on:2020-03-06
- Implemented on:2020-10-01
- File Format:PDF
- Delivery:Via email within 1~3 business days
$156.00
| Standard No: | GB/T 27400-2020 |
| Document status: | VALID |
| Title in English: | Conformity assessment—General rules for service certification techniques |
| Title in Chinese: | 合格评定 服务认证技术通则 |
| Language: | English |
| File Format: | Electronic (PDF) |
| Delivery: | Via email within 1~3 business days |
| Issued on: | 2020-03-06 |
| Implemented on: | 2020-10-01 |
| ICS Classification: | 03.120.20-Product and company certification. Conformity assessment |
| Chinese Classification: | A00-Standardization and Quality Management |
| Professional Classification: | GB-National Standard |
| Related Keywords: | service certification
service certification techniques introduction analysis service requirements service blueprint certification criteria dual dimensions management requirements service characteristics |
| Related Topics: | conformity assessment
certificate recognize GBT27400 GB/T 27400-2020 authentication technology certified Conformity assessment involves |
《GB/T 27400-2020合格评定 服务认证技术通则》由TC261（全国认证认可标准化技术委员会）归口，主管部门为国家标准化管理委员会。
Introduction
Analysis of the core content of the standard
| Elements | Technical requirements | Implementation points |
|---|---|---|
| Definition of the scope of certification | The service name, provider, contact process and key characteristics must be clarified | The physical/non-physical service location must be determined in combination with the service blueprint |
| Certification criteria | Dual dimensions of service requirements + management requirements | Service characteristics must be measurable, and management requirements cover GB/T24421.2 |
| Certification mode | Combination of 7 basic modes | Service formats, contact methods and risk levels need to be considered |
Key technical implementation points
Service feature evaluation should adopt methods such as Mystery Customer to ensure that the reliability of the evaluation results is ≥0.8. Example: In the service certification of a bank branch, 12 key indicators such as customer waiting time and business handling fluency are recorded through the Service Footprint Evaluation System.
Principles of establishing a certification scheme
Special schemes must include 9 major elements:
- Certification scope and criteria
- Compliance with laws and regulations
- Certification model combination strategy
- Supervision mechanism design
Suggestions for the application of standards
Key points to pay attention to during implementation:
- Quantification method of service characteristic indicators
- Standardization of mystery customer training
- Anti-counterfeiting technology for certification documents
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