GB/T 30416-2013 in English
SUPERSEDEDTechnical Specifications for Clocks and Watches After-sale Repair Service
- Issued on:2013-12-31
- Implemented on:2014-12-01
- File Format:PDF
- Delivery:Via email within 1~3 business days
$59.00
《GB/T 30416-2013钟表售后维修服务技术规范》由TC160(全国钟表标准化技术委员会)归口,主管部门为中国轻工业联合会。
本标准规定了钟表售后维修服务的术语、基本内容和要求,以及投诉处理、服务评价和持续改进的相关要求。
本标准适用于钟表生产型企业、销售服务型企业和独立钟表维修者的钟表售后维修服务。
Scope
This standard specifies the terminology, basic content and requirements of watch after-sales maintenance services, as well as related requirements for complaint handling, service evaluation and continuous improvement. This standard is applicable to watch after-sales maintenance services of watch manufacturing enterprises, sales service enterprises and independent watch repairers.

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