GB/T 33748-2017 in English
VALIDAgricultural service―Supplying specification of agricultural science and technology information service
- Issued on:2017-05-12
- Implemented on:2017-12-01
- File Format:PDF
- Delivery:Via email within 1~3 business days
$214.00
《GB/T 33748-2017农业社会化服务 农业科技信息服务供给规范》由SWG23（全国农业社会化服务标准化工作组）归口，主管部门为国家标准化管理委员会。
Introduction
GB/T 33748—2017 Standard Overview
National Standard of the People's Republic of China GB/T 33748—2017 "Specifications for the Supply of Agricultural Science and Technology Information Services for Agricultural Socialized Services" stipulates the mode, process and requirements for agricultural science and technology information service institutions to provide services in an interactive manner, and is applicable to the four agricultural science and technology information service supply modes of on-site service, telephone service, network service and SMS service.
Comparative Analysis of Standard Frameworks
| Service Mode | Core Requirements | Implementation Points |
|---|---|---|
| On-site Service | Face-to-face provision of agricultural science and technology information services, including reception, self-service equipment inquiry, expert consultation, etc. | The workplace is reasonably arranged, the equipment is operating normally, and the environment is clean; service personnel need to use civilized language, take the initiative to guide and answer questions. |
| Telephone service | Provide agricultural science and technology information services through automatic voice and manual service, and support 24-hour uninterrupted service. | Automatic voice needs to prompt the service name and record the notification; manual service should answer the call in time and answer questions in Mandarin. |
| Network service | Relying on Internet technology, provide information browsing, query and other services through web pages, APPs, instant messaging tools, etc. | It is necessary to comply with network security regulations and establish an information release review mechanism; online customer service can support video calls and file transfer functions. |
| SMS service | Provide information subscription and query services through SMS, and support public welfare free services. | It is necessary to follow the national short message service management requirements and clarify the charging standards and cancellation methods. |
Implementation suggestions and practical applications
1. Optimization suggestions for on-site services
When implementing on-site services, it is recommended that agricultural science and technology information service agencies:
- Reasonably arrange the workplace to ensure the normal operation of information equipment;
- Regularly carry out service personnel training to improve service quality;
- Establish a service record and satisfaction survey mechanism.
2. Technical implementation of network services
In network services, it is recommended to:
- Develop user-friendly web pages and mobile APPs;
- Establish an efficient query system and classification function;
- Configure online customer service and optimize the video call function to meet the needs of pest and disease display.
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