GB/T 35560-2025 in English
VALIDTourism services for elderly tourist specification—Tourist attraction
- Issued on:2025-02-28
- Implemented on:2025-02-28
- File Format:PDF
- Delivery:Via email within 1~3 business days
$262.00
| Standard No: | GB/T 35560-2025 |
| Document status: | VALID |
| Title in English: | Tourism services for elderly tourist specification—Tourist attraction |
| Title in Chinese: | 老年旅游服务规范 景区 |
| Language: | English |
| File Format: | Electronic (PDF) |
| Delivery: | Via email within 1~3 business days |
| Issued on: | 2025-02-28 |
| Implemented on: | 2025-02-28 |
| Superseding: |
GB/T 35560-2017 Tourism services for elderly tourist specification—Tourist attraction
|
| ICS Classification: | 03.080-Services |
| Chinese Classification: | A16- |
| Professional Classification: | GB-National Standard |
| Related Keywords: | elderly tourist specification tourist attraction introduction core changes
elderly services % key facility configuration requirements tourism trail system elderly basic accessibility requirements tourism services |
| Related Topics: | Scenic spot
trip lps old age Travel services Travel services |
《GB/T 35560-2025老年旅游服务规范 景区》由TC264(全国服务标准化技术委员会)归口,主管部门为国家标准委。
Introduction
Core changes in the standard revision
| Dimensions | 2017 Edition | 2025 Edition | Upgrade points |
|---|---|---|---|
| Facilities for the elderly | Basic accessibility requirements | Added 6 details such as gentle descent ramps/anti-slip layers | Continuous ramps with a slope of ≤8° replace steps |
| Digital inclusion | Not covered | Added 4.6 requirements for smart facilities | Retain dual channels of cash payment + manual appointment |
| Safety specifications | Basic first aid configuration | Mandatory AED+ emergency call system | Equipment density in waterfront/mountainous scenic areas increased by 40% |
Key facility configuration requirements
Tourism trail system
The standard requires that the main tourist routes must be equipped with barrier-free passages, including:
- When the slope exceeds 15°, a double-sided handrail (height 65-75cm) should be installed
- Step tread width ≥30cm, height ≤15cm
- Anti-slip coefficient of dangerous sections ≥0.6 (using epoxy resin anti-slip layer)
Smart service facilities
To address the digital divide, the regulations clearly state:
- Electronic access control must retain the direct ID card recognition function
- Font size of self-service terminals ≥28pt, contrast ratio ≥4.5:1
- Operation steps of voice guide equipment ≤3 clicks
Service personnel training system
| Position | Required courses | Practical assessment | Refresher training cycle |
|---|---|---|---|
| Explanator | Basics of Geriatric Psychology | Emergency rescue scenario simulation | 6 months |
| Ticket seller | Dialect communication skills | Smart device assisted operation | 12 months |
| Security guard | AED use certification | Wheelchair transfer practice | 3 months |
Implementation suggestions
Phased renovation path
- Priority renovation: entrance passages, toilets, and main rest areas (1-3 months)
- Function improvement: Elderly-friendly iteration of the smart guide system (3-6 months)
- System optimization: Establish a special quality evaluation mechanism for elderly services (continuous)
Cost control plan
- Reuse existing infrastructure for aging-friendly renovation (saving 60% of new construction costs)
- Co-build first aid stations with medical institutions (reducing equipment maintenance expenses)
- Use modular smart terminals (for easy function expansion)

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