GB/T 35780.2-2017 in English
VALIDCustomer contact service―Part 2:Requirements for clients using the services of customer contact centres
- Issued on:2017-11-29
- Implemented on:2018-07-01
- File Format:PDF
- Delivery:Via email within 1~3 business days
Price(USD)：
$160.00
$156.00
$156.00
| Standard No: | GB/T 35780.2-2017 |
| Document status: | VALID |
| Title in English: | Customer contact service―Part 2:Requirements for clients using the services of customer contact centres |
| Title in Chinese: | 顾客联络服务 第2部分：使用顾客联络中心服务的委托方要求 |
| Language: | English |
| File Format: | Electronic (PDF) |
| Delivery: | Via email within 1~3 business days |
| Issued on: | 2017-11-29 |
| Implemented on: | 2018-07-01 |
| Chinese Classification: | A12-Supply and Use Relation |
| Professional Classification: | GB-National Standard |
| Related Keywords: | customer contact center services
customer contact services meet customer contact customer contact service ― part effective customer interaction |
| Related Topics: | customer
Center contact information Research Center Contact Information Gu client Northeast customers client Customer Liaison Service Part 1 box customer GB/T 35780.2 GB/T 35780.2-2017 |
《GB/T 35780.2-2017顾客联络服务 第2部分：使用顾客联络中心服务的委托方要求》由424-cnis（中国标准化研究院）归口，主管部门为国家市场监督管理总局。
Introduction
This standard outlines the requirements for organizations that engage customer contact center services. It provides guidelines on the expectations and responsibilities of the commissioning party when utilizing such services. The document covers aspects related to service delivery, quality management, and performance evaluation. It also includes provisions for communication, training, and continuous improvement. The standard aims to ensure that customer contact services meet specified criteria and support effective customer interaction. Additionally, it addresses the importance of maintaining service levels and resolving issues efficiently. The content is structured to assist organizations in establishing and maintaining compliant practices.
*** Please note: This description may not be accurate, please refer to the official documentation.
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