GB/T 35796-2017 in English
VALIDBasic specification of service quality for senior care organization
- Issued on:2017-12-29
- Implemented on:2017-12-29
- File Format:PDF
- Delivery:Via email within 1~3 business days
$156.00
| Standard No: | GB/T 35796-2017 |
| Document status: | VALID |
| Title in English: | Basic specification of service quality for senior care organization |
| Title in Chinese: | 养老机构服务质量基本规范 |
| Language: | English |
| File Format: | Electronic (PDF) |
| Delivery: | Via email within 1~3 business days |
| Issued on: | 2017-12-29 |
| Implemented on: | 2017-12-29 |
| ICS Classification: | 03.080.99-Other services |
| Chinese Classification: | A20-Comprehensive Technology |
| Professional Classification: | GB-National Standard |
| Related Keywords: | service quality
local conditions service quality requirements clearly define service items local standards service scope covering life care regular service quality assessments elderly care institutions |
| Related Topics: | Homogenizing aging machine
Homogenizing aging machine Pension agency GBT35796 GB/T 35796-2017 Security Services for Elderly Care Institutions Basic specifications for elderly care institutions gb/t29353 |
《GB/T 35796-2017养老机构服务质量基本规范》由TC315（全国社会福利服务标准化技术委员会）归口，主管部门为民政部。
Introduction
National Standard of the People's Republic of China GB/T 35796—2017 Basic Specification for Service Quality of Elderly Care Institutions
Background of Standard Formulation and Analysis of Technical Evolution
With the increasing aging of the population in my country, the issue of service quality of elderly care institutions has received increasing attention from the society. GB/T 35796—2017 Basic Specification for Service Quality of Elderly Care Institutions came into being, aiming to provide a scientific quality management framework for elderly care institutions.
Comparison of standard frameworks
| Dimensions | GB/T 35796—2017 | Internationally accepted standards | Local standards |
|---|---|---|---|
| Service scope | Covering life care, medical care, cultural entertainment and other fields | Focus on personalization and diversification | Adapt to local conditions |
| Service quality requirements | Clearly define service items and quality standards | Emphasis on professional personnel training | Highlight local characteristics |
| Management requirements | Establish a sound management system | Focus on information management | Strengthen local supervision responsibilities |
Explanation of professional terms and practical application cases
Life care services: such as assisting the elderly with daily activities such as eating and living. In actual cases, a nursing home has significantly improved the efficiency of life care by introducing intelligent equipment.
Hospice services: Provide psychological support and post-mortem treatment for the elderly at the end of their lives. For example, in a high-end nursing community, the hospice service team has effectively alleviated the psychological pressure of the elderly and their families through professional training.
Implementation suggestions
- Policy level:Strengthen the promotion and supervision of standards to ensure that policies are implemented and effective.
- Institutional level:Establish and improve internal management systems and conduct regular service quality assessments.
- Personnel level: Strengthen the training of practitioners to improve professional skills and service levels.
- Technical level: Introduce intelligent management tools to improve service efficiency and accuracy.
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