GB/T 36746-2018 in English
VALIDRank division of services for internet service business site
- Issued on:2018-09-17
- Implemented on:2019-04-01
- File Format:PDF
- Delivery:Via email within 1~3 business days
$156.00
| Standard No: | GB/T 36746-2018 |
| Document status: | VALID |
| Title in English: | Rank division of services for internet service business site |
| Title in Chinese: | 互联网上网服务营业场所服务等级评定 |
| Language: | English |
| File Format: | Electronic (PDF) |
| Delivery: | Via email within 1~3 business days |
| Issued on: | 2018-09-17 |
| Implemented on: | 2019-04-01 |
| ICS Classification: | 03.200-Leisure. Tourism |
| Chinese Classification: | A12-Supply and Use Relation |
| Professional Classification: | GB-National Standard |
| Related Keywords: | internet access service business premises service rating
internet service business site introduction interpretation points service personnel internet access service business premises internet access service business premises rating standard |
| Related Topics: | online assessment
China Internet Test service site Internet business data analysis Online value-added services Rating GBT36746 GB/T 36746-2018 Qin Wei Internet Unified plans for Internet medical treatment |
《GB/T 36746-2018互联网上网服务营业场所服务等级评定》由TC391（全国网络文化标准化技术委员会）归口，主管部门为文化和旅游部(文化)。
Introduction
Interpretation of the Internet Access Service Business Premises Rating Standard
1. Background and Significance of Standard Formulation
With the popularization of the Internet, Internet access service business premises (such as Internet cafes, computer lounges, etc.) have gradually become an important part of people's daily lives. In order to regulate the development of the industry and improve service quality, the Ministry of Culture and Tourism of the People's Republic of China took the lead in drafting the GB/T 36746-2018 "Internet Access Service Business Premises Service Rating" standard.
The purpose of formulating this standard is to:
- Establish a unified service evaluation system
- Guide the industry to standardized operation
- Improve user experience and comprehensive competitiveness of venues
2. Comparative analysis of standard frameworks
| Standard dimensions | Rating criteria | Weight distribution | Key indicators |
|---|---|---|---|
| Management capability (10 points) |
| Total score of management capability: 10 points | Work system, brand image, cultural promotion |
| Site environment (50 points) |
| Total score of site environment: 50 points | Space layout, equipment performance, environmental sanitation |
| Service quality (40 points) |
| Total score of service quality: 40 points | Service personnel, complaint response, additional services |
3. Implementation suggestions and case analysis
Implementation steps:
- System construction optimization: Improve internal management systems, especially finance, facility maintenance and human resource management.
- Brand building suggestions: Increase brand awareness by participating in public welfare activities and industry award selection.
- Environmental improvement measures: Optimize space layout, upgrade equipment performance, and strengthen hygiene management.
- Service quality improvement: Train service personnel and establish an efficient complaint handling mechanism.
Case analysis:
A chain of Internet cafes has achieved significant improvements in space facilities and service quality by introducing intelligent management systems and high-end e-sports equipment. Its total score reached 85 points and was successfully rated as a five-star business venue.
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