GB/T 44718-2024 in English
VALIDAccessibility service specification for urban rail transit operations
- Issued on:2024-10-26
- Implemented on:2025-02-01
- File Format:PDF
- Delivery:Via email within 1~3 business days
$262.00
| Standard No: | GB/T 44718-2024 |
| Document status: | VALID |
| Title in English: | Accessibility service specification for urban rail transit operations |
| Title in Chinese: | 城市轨道交通无障碍运营服务规范 |
| Language: | English |
| File Format: | Electronic (PDF) |
| Delivery: | Via email within 1~3 business days |
| Issued on: | 2024-10-26 |
| Implemented on: | 2025-02-01 |
| ICS Classification: | 03.220.20-Road transport |
| Chinese Classification: | R11-Passenger traffic |
| Professional Classification: | GB-National Standard |
| Related Keywords: | urban rail transit accessible operation service specification
accessibility service specification urban rail transit service centers security inspection service language prompts barrier-free elevators ticket purchase service assistance |
| Related Topics: | city track
Operation service urban rail transit Urban rail transit capacity load assessment Foreign urban rail specifications and |
《GB/T 44718-2024城市轨道交通无障碍运营服务规范》由TC529（全国城市客运标准化技术委员会）归口，主管部门为交通运输部。
Introduction
In-depth interpretation of GB/T44718-2024 "Urban Rail Transit Accessible Operation Service Specification"
1. Analysis of standard formulation background and technological evolution
With the acceleration of urbanization and changes in population structure, urban rail transit, as an important public transportation tool, faces the need to provide convenient services for a wider range of passenger groups. The formulation of GB/T44718-2024 "Urban Rail Transit Accessible Operation Service Specification" aims to fill the standard gap in the field of barrier-free services for urban rail transit, improve service quality, and meet the travel convenience of passengers with visual impairments, hearing and speech impairments, wheelchair users and other barrier-free needs.
The standard is based on the practical experience of barrier-free facility construction and operation management at home and abroad, combined with the characteristics and technological development level of China's urban rail transit. By analyzing existing technical specifications and actual cases, the scientific nature and operability of the standard content are ensured.
2. Comparison table of standard frameworks
| Standard dimensions | Services for visually impaired passengers | Services for hearing and speech impaired passengers | Services for passengers in wheelchairs |
|---|---|---|---|
| Entry service | Guide accompanying, language prompts | Written or sign language communication | Guidance in barrier-free elevators |
| Ticket purchase service | Assistance in ticket purchase, informing of ticket prices | Information transmission, facial expression and lip-sync assistance | Guidance at ticket machines or service centers |
| Security inspection service | Language prompts and assistance | Protect hearing aids and other equipment | Use barrier-free elevators |
3. Implementation suggestions
Case study: Implementation of services for visually impaired passengers
In actual operation, station service personnel should receive special training to master the skills of accompanying guides and language description methods. For example, when guiding visually impaired passengers in and out of the station, they should pay attention to using clear language to describe the environment and choose appropriate channels (such as barrier-free elevators, escalators or stairs) according to passenger needs. At the same time, the Braille signs in the station should comply with the requirements of GB/T15720 and GF 0019 to ensure the accuracy and readability of the information.
3.1 Suggestions on Infrastructure Renovation
- Strengthen the construction of hardware facilities such as barrier-free elevators and wheelchair ramps
- Optimize the station sign system to increase the visibility and consistency of barrier-free signs
- Improve barrier-free toilet facilities and set up necessary prompt information
3.2 Suggestions on Service Process Optimization
- Establish a unified reservation service system to achieve “one reservation, covering the entire journey”
- Strengthen the barrier-free service communication mechanism with transportation hubs to ensure seamless connection
- Provide multi-channel barrier-free information services through mobile Internet and applications
4. Explanation of Professional Terms and Practical Applications
Accessibility Needs: refers to the service needs of passengers caused by vision, hearing, speech, movement and other obstacles when taking urban rail transit.
Accessible Compartment: A compartment with dedicated wheelchair space and handrails, fixtures or other safety protection measures.
Practical Application Case: Services for Hearing and Speech Impaired Passengers
When providing services to hearing and speech-impaired passengers, station staff should try to use written communication or sign language and face the passengers so that they can observe their facial expressions and lip shapes. For example, during security checks, attention should be paid to protecting passengers' hearing aids and other assistive devices, and confirming passengers' needs through eye contact.
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