GB/T 45695-2025 in English

This standard outlines the service quality requirements for the seamless integration of air and rail passenger transportation. It establishes guidelines to ensure a consistent and efficient travel experience for passengers utilizing both modes of transport. The document covers various aspects including service standards, operational procedures, and customer service protocols. It also specifies the responsibilities of service providers and the expectations for passenger satisfaction. The standard aims to enhance the coordination between air and rail services, promoting a more integrated and user-friendly travel environment. It provides a framework for service delivery, ensuring that all stakeholders adhere to defined quality benchmarks. The implementation of this standard is intended to support the development of a more reliable and efficient multimodal transportation system.