GB/T 45995-2025 in English
VALIDService excellence—Assessment models and methods for user experience
- Issued on:2025-08-29
- Implemented on:2025-08-29
- File Format:PDF
- Delivery:Via email within 5 business days
$364.00
| Standard No: | GB/T 45995-2025 |
| Document status: | VALID |
| Title in English: | Service excellence—Assessment models and methods for user experience |
| Title in Chinese: | 优质服务 用户体验评估模型与方法 |
| Language: | English |
| File Format: | Electronic (PDF) |
| Delivery: | Via email within 5 business days |
| Issued on: | 2025-08-29 |
| Implemented on: | 2025-08-29 |
| ICS Classification: | 03.080.01-Services in general |
| Chinese Classification: | A12-Supply and Use Relation |
| Professional Classification: | GB-National Standard |
| Related Keywords: | user experience evaluation models
service excellence assessment models user experience evaluation methods quality service pyramid model |
《GB/T 45995-2025优质服务 用户体验评估模型与方法》由TC264（全国服务标准化技术委员会）归口，主管部门为国家标准委。
Scope
Based on the Quality Service Pyramid Model, this document establishes the overall principles for user experience evaluation models and methods. It describes the evaluation model, indicator system, and evaluation methods, and provides recommendations for their application. This document is intended to guide all types of service organizations in determining and applying user experience evaluation models and methods.
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