JR/T 0079-2013 in English
VALIDInformation system operation and maintenance work specification for insurance industry
- Issued on:2013-12-02
- Implemented on:2013-12-02
- File Format:PDF
- Delivery:Via email within 10 business days
$3,269.00
| Standard No: | JR/T 0079-2013 |
| Document status: | VALID |
| Title in English: | Information system operation and maintenance work specification for insurance industry |
| Title in Chinese: | 保险业信息系统运行维护工作规范 |
| Language: | English |
| File Format: | Electronic (PDF) |
| Delivery: | Via email within 10 business days |
| Issued on: | 2013-12-02 |
| Implemented on: | 2013-12-02 |
| Professional Classification: | JR-Finance |
| Related Keywords: | information system operation
insurance industry introduction standard background insurance industry domestic insurance industry informatization maintenance work specification |
| Related Topics: | Operation and Maintenance
System maintenance work iec industrial information system T/CEC643-2022 Electric Power Industry Information System Engineering Supervision JR/t High temperature protective film industry Electric power industry information system engineering supervision Box support system industry Optical system operation and maintenance standard group standard t/jge 0079 Power supply maintenance work |
Introduction
Standard Background and Industry Value
As the first special specification for information system operation and maintenance in my country's insurance industry, this standard was formulated by the former China Insurance Regulatory Commission and issued and implemented in 2013. Its technical framework inherits the ISO20000 service management system, combines the characteristics of domestic insurance industry informatization, and focuses on standardizing the operation and maintenance processes of key systems such as core business systems and actuarial systems.
Comparative Analysis of Core Processes
| Process Type | Main Objective | Key Indicators | Output |
|---|---|---|---|
| Incident Management | Quick Recovery Service | MTTR≤4 hours | Incident Record Table |
| Problem Management | Root Cause Analysis and Prevention | Repeat Incident Reduction Rate | Known Error Library |
| Change Management | Risk Controllable Changes | Change Success Rate≥95% | CAB review record |
Key implementation points
1. Incident classification management mechanism
Clause 4.2.2 of the standard clearly requires the establishment of major incident definition standards, and insurance institutions are advised to define major incidents based on:
- Duration of core business interruption (e.g. ≥30 minutes)
- Number of policies affected (e.g. ≥10,000 policies)
- Failure of regulatory reporting system
2. Configuration Management Database (CMDB) Construction
Clause 5.1.3 of the standard stipulates that configuration items should include:
- Software version information of core business systems
- Topological relationship of network equipment in the data center
- List of third-party service interfaces
Industry best practices
- Dual-track change window: 50% of standby staff must be retained for changes during non-working hours
- Knowledge base construction: Electronicize the table documents in Appendix B of the standard and integrate them with the service desk system
- Automated tool chain: Use DevOps tools to achieve release automation required by Clause 6.1.5 of the standard
Direction of standard evolution
With the popularization of cloud computing technology, it is recommended to pay attention to:
- Configuration baseline management in hybrid cloud environments
- Change impact assessment of microservice architecture
- Verification mechanism for containerized release
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