RB/T 303-2016 in English
VALIDTechnical guideline for certification of senior service
- Issued on:2016-12-01
- Implemented on:2017-06-01
- File Format:PDF
- Delivery:Via email within 1~3 business days
$271.00
| Standard No: | RB/T 303-2016 |
| Document status: | VALID |
| Title in English: | Technical guideline for certification of senior service |
| Title in Chinese: | 养老服务认证技术导则 |
| Language: | English |
| File Format: | Electronic (PDF) |
| Delivery: | Via email within 1~3 business days |
| Issued on: | 2016-12-01 |
| Implemented on: | 2017-06-01 |
| ICS Classification: | 03.120.20-Product and company certification. Conformity assessment |
| Chinese Classification: | A00-Standardization and Quality Management |
| Related Keywords: | elderly care services service requirements
service process control items service provision capability service standards certification implementation plan key differences |
Introduction
Analysis of the core framework of the standard
| Modules | Core elements | Technical points |
|---|---|---|
| Evaluation index system | 3 first-level indicators/9 second-level indicators | Weight distribution of service provision capability (25%)/process control (40%)/performance (35%) |
| Certification objects | Home/institutional elderly care services | Service requirements for self-care/semi-self-care/unable to take care of themselves |
| Certification levels | Levels AAAAA to A | Comprehensive evaluation based on initial review + experience evaluation + continuous supervision |
Key points for the implementation of key technologies
1. Method for determining indicator weights
A three-level judgment matrix is constructed using the analytic hierarchy process (AHP):
| Scale value | Degree of importance | Application example |
|---|---|---|
| 9 | Extremely important | Safety mechanism vs environment configuration |
| 5 | Obviously important | Service process control vs provision capability |
| 1 | Equally important | Basic items of dining and cleaning services |
Need to pass the consistency test of CR<0.1, example calculation:
Brand benefit vs economic and social benefit = 3:1 Satisfaction weight = 0.75 vs growth rate weight = 0.25
2. Differentiated certification implementation plan
Key differences for different service models:
| Service type | Core indicators | Special requirements |
|---|---|---|
| Home care | Service response time | Emergency call system configuration rate ≥ 95% |
| Institutional elderly care | Facility safety performance | Accessibility facility compliance rate 100% |
Standard evolution and industry impact
This standard establishes a quantitative certification system for elderly care services for the first time, which has three major breakthroughs compared with GB/T29353-2012 Basic Specifications for Elderly Care Institutions:
- Measurability: Introducing the AHP method to quantify qualitative indicators
- Dynamic supervision: Setting up a post-certification supervision mechanism (annual review + flight inspection)
- Difference evaluation: Distinguishing the weights of service standards for three types of elderly people
By focusing on improving service process control items (from 60% to 85%), the company achieved the leap from AA to AAAA, including:
- The standardized health assessment process reduced the complaint rate by 42%
- The improvement of risk control plan reduced the accident rate by 67%
Certification implementation suggestions
1. Preparation of application materials
- Service process documents (must reflect the quality management requirements of GB/T19001)
- Satisfaction survey report in the past two years (including family members/guardians)
- Emergency plan drill records (including falls, first aid, etc.)
2. Key points of on-site review
| Review links | Key points | Common non-conformities |
|---|---|---|
| Document review | System integrity | Lack of outsourced service management procedures |
| On-site observation | Service standardization | Anti-slip measures were not implemented in assisted bathing operations |
| Personnel interviews | Training effectiveness | Nurses are not familiar with emergency plans |
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