GB/T 19004-2000 in English

《GB/T 19004-2000质量管理体系 业绩改进指南》由TC151（全国质量管理和质量保证标准化技术委员会）归口，主管部门为国家标准化管理委员会。
本标准提供了超出GB/T 19001要求的指南，以便考虑提高质量管理体系的有效性和效率，进而考虑开发改进组织业绩的潜能。与GB/T 19001相比，本标准将顾客满意和产品质量的目标扩展为包括相关方满意和组织的业绩。本标准适用于组织的各个过程，因此，本标准所依据的质量管理原则也可在整个组织内应用。本标准强调实现持续改进，这可通过顾客和其他相关方的满意程度来测量。本标准包括指南和建议，既不拟用于认证、法规或合同目的，也不是GB/T 19001的实施指南。

Scope

This International Standard provides guidance beyond the requirements of GB/T 19001 in order to consider improving the effectiveness and efficiency of the quality management system and, in turn, to develop the potential for improving organizational performance. Compared with GB/T 19001, this standard expands the objectives of customer satisfaction and product quality to include the satisfaction of interested parties and the performance of the organization. This International Standard applies to the individual processes of the organization. Therefore, the quality management principles on which this International Standard is based can also be applied throughout the organization. This International Standard emphasizes achieving continual improvement, as measured by the satisfaction of customers and other interested parties. This standard includes guidelines and recommendations, neither intended for certification, regulatory or contract purposes, nor is it a guide to the implementation of GB/T 19001.