GB/T 37738-2019 in English
VALIDInformation technology—Cloud computing—Cloud service quality evaluation indicator
- Issued on:2019-08-30
- Implemented on:2020-03-01
- File Format:PDF
- Delivery:Via email within 1~3 business days
$214.00
《GB/T 37738-2019信息技术 云计算 云服务质量评价指标》由TC28（全国信息技术标准化技术委员会）归口，主管部门为国家标准化管理委员会。
Introduction
Introduction
With the rapid development of cloud computing technology, cloud service quality has become an important consideration for enterprises and organizations to select cloud service providers. GB/T 37738-2019 "Information Technology Cloud Computing Cloud Service Quality Evaluation Indicators" provides a systematic evaluation framework and specific implementation methods to help users quantify and evaluate service quality.
Comparison of standard frameworks
| Standard framework | Evaluation dimensions | Indicator differences | Applicable scenarios |
|---|---|---|---|
| GB/T 37738—2019 | Security, availability, reliability, responsiveness, satisfaction, assurance | Added assurance indicators to strengthen security compliance requirements | Applicable to self-assessment and third-party assessment of cloud service providers |
| International standards (such as ISO 27001) | Security, availability, compliance | Focus on information security management system, not covering responsiveness and satisfaction | Applicable to multinational enterprises and the financial industry |
| Industry standards (such as TIA-942) | Availability, reliability, disaster recovery | Focus on data center infrastructure, service experience indicators are not covered | Applicable to telecommunications and financial industries |
Interpretation of core indicators
The core indicators of GB/T 37738-2019 are developed around six key dimensions:
- Security: Focus on ensuring information and resource security, emphasizing compliance and contractual agreements.
- Availability: Measures service execution capabilities, with reference values based on service interruption rates and service content achievement rates.
- Reliability: Assess service continuity and disaster recovery capabilities, with indicators including system upgrade plans and business continuity assurance.
- Responsiveness: Focus on elastic expansion capabilities and problem handling efficiency.
- Satisfaction: Quantify service quality through customer feedback and service experience.
- Assurance: Covers human resources, management tools and monitoring capabilities.
Actual application case: Financial industry cloud service evaluation
When selecting a cloud service provider, a financial institution conducted a comprehensive evaluation with reference to the GB/T 37738-2019 framework:
- Availability: Requires service availability ≥ 99%, and configures compensation measures to ensure business continuity.
- Security: Focuses on data encryption and access control mechanisms to ensure compliance with financial industry regulatory requirements.
- Responsiveness: Tests elastic expansion capabilities, requires resource expansion to be completed within 5 minutes, and provides a complete solution.
Implementation suggestions
In order to effectively apply the GB/T 37738-2019 standard, the following step-by-step implementation suggestions are proposed:
- Select an evaluation method: Choose self-evaluation, third-party evaluation or a mixed method according to your own needs.
- Establish a data collection mechanism: Obtain real data through questionnaires, log analysis and on-site interviews.
- Reasonably set indicator weights: Adjust the importance of each indicator based on industry characteristics and service types.
- Develop an improvement plan: Optimize service processes based on evaluation results and improve the performance of key indicators.
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