GB/T 38703-2020 in English
VALIDRequirements for international road transport services of freight forwarders
- Issued on:2020-03-31
- Implemented on:2020-10-01
- File Format:PDF
- Delivery:Via email within 5 business days
$330.00
| Standard No: | GB/T 38703-2020 |
| Document status: | VALID |
| Title in English: | Requirements for international road transport services of freight forwarders |
| Title in Chinese: | 汽车货运代理服务质量要求 |
| Language: | English |
| File Format: | Electronic (PDF) |
| Delivery: | Via email within 5 business days |
| Issued on: | 2020-03-31 |
| Implemented on: | 2020-10-01 |
| ICS Classification: | 03.100.01-Company organization and management in general |
| Chinese Classification: | A01-Technical Management |
| Professional Classification: | GB-National Standard |
| Related Keywords: | international road transport
international road transport services definition application scenarios tir transport customs-controlled transport permit greater mekong subregion cross-border transport certificate transport cross-border transport documents |
| Related Topics: | acting
goods On-board measurement agent service quality Agency service freight Five elements of service quality GBT38703 GB/T 38703-2020 Freight forwarding company service quality |
《GB/T 38703-2020汽车货运代理服务质量要求》由322(商务部)归口,主管部门为商务部。
Introduction
Background and significance of standard formulation
With the promotion of the "Belt and Road" initiative, my country's international road transport has entered a period of rapid development. Based on Xinjiang's cross-border logistics practices and Chongqing's ASEAN shuttle bus operation experience, this standard systematically regulates the quality of international automobile freight forwarding services for the first time, which is of milestone significance for promoting trade facilitation in Central Asia, Indochina and other regions.
Definition of core terms
| Terms | Key points of definition | Application scenarios |
|---|---|---|
| TIR transport | Customs-controlled transport with a TIR carnet guaranteed by a Contracting State | Cross-border closed container transport |
| Contractual carrier | Legal entity responsible for transport | Freight forwarder as contracting party |
| GMS driving permit | Greater Mekong Subregion cross-border transport certificate | Transport to Indochina countries |
Service Quality Control System
Internal Control Requirements
The enterprise shall establish a quality assurance system in accordance with GB/T22154, with the following key points:
- Organizational Structure: Clarify the special management department for cross-border transportation
- Staff Qualifications: TIR certificate operators must hold a certificate
- Liability Insurance: The minimum insurance amount shall refer to CFCFA Standard No. 3
Supplier Evaluation Dimensions
| Evaluation Items | Weights | Verification Documents |
|---|---|---|
| Overseas Business Qualifications | 30% | Local Transport License |
| Insurance coverage | 25% | Insurance policy and guarantee documents |
| Historical violation record | 20% | Customs credit rating |
Key points of document risk management
Chapter 7 of the standard puts forward requirements for the full life cycle management of cross-border transport documents:
- International road waybill must contain 17 core elements (see Appendix A)
- Electronic pre-declaration of TIR carnet must be completed 24 hours in advance
- The document must be kept for no less than 3 years after the end of the transport
Business process implementation suggestions
Route selection strategy
It is recommended to establish a five-dimensional evaluation model:
| Dimensions | Evaluation indicators | Data source |
|---|---|---|
| Economy | Empty return cost coefficient | Historical transportation data |
| Timeliness | Average customs clearance time | Customs statistics |
| Safety | Accident rate in the past three years | Insurance company data |
Special considerations for TIR transport
- Damaged customs seals must be reported to the nearest customs immediately
- Heavy and bulky goods must be accompanied by a 3D photo of the goods
- Emergency plan in case of failure of the electronic pre-declaration system
Direction of standard evolution
With the development of new business forms such as China-Europe truck flights, the standard may add the following in the future:
- Multimodal transport connection specifications
- Electronic waybill blockchain storage requirements
- Case for dealing with emergencies such as the COVID-19 pandemic

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