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  1. HOME
  2. Standards for Five elements of service quality

Five elements of service quality

Five elements of service quality, Total:138 items.

The international standard classification for "Five elements of service quality" includes: Quality management and quality assurance , Leisure. Tourism , Transport by water , Other forms of transport , Services in general , Quality in general , Company organization and management in general , Services for consumers , Services , Services for companies , Telecommunication systems .

The Chinese standard classification for "Five elements of service quality" includes: Standardization and Quality Management , Passenger transport , Combined transport , Library, Archives, Literature and Information , Economic Management , Marking, packaging, transport and storage in general , Technical Management , Supply and Use Relation , Waterway transportation , , Commerce, Trade and Contract , Comprehensive Technology , Telecommunication services .

General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China

Professional Standard - Traffic

  • JT/T 1189-2018 Quality requirements of seafarer recruitment and placement services

Shanghai Provincial Standard of the People's Republic of China

Beijing Provincial Standard of the People's Republic of China

Heilongjiang Provincial Standard of the People's Republic of China

海关总署

  • HS/T 38-2013 Customs declaration service quality requirements

国家市场监督管理总局、中国国家标准化管理委员会

  • GB/T 38703-2020 Requirements for international road transport services of freight forwarders
  • GB/T 21071-2021 Quality requirement of warehousing service

Shanxi Provincial Standard of the People's Republic of China

Group Standards of the People's Republic of China

Guangdong Provincial Standard of the People's Republic of China

Professional Standard - Business

Guangxi Provincial Standard of the People's Republic of China

  • DB45/T 1109-2014 Service Quality Requirements and Classification of Domestic Service Domestic Attendants
  • DB45/T 1272-2015 Service Quality Requirements and Classification of Home Service Elderly Nursing Workers

Anhui Provincial Standard of the People's Republic of China

Hebei Provincial Standard of the People's Republic of China

Professional Standard - Post and Telecommunication

  • YD/T 1641-2007 Technical Specification for Internet Network Service Quality

Inner Mongolia Provincial Standard of the People's Republic of China

Sichuan Provincial Standard of the People's Republic of China

Professional Standard - Tourism

  • LB/T 024-2013 Requirements on services quality of tourism blocks and streets

工业和信息化部

  • YD/T 4136-2022 The requirement for service qualification of Number portability

Shaanxi Provincial Standard of the People's Republic of China

  • DB61/T 1766-2023 Basic requirements for inspection and testing service quality

Shandong Provincial Standard of the People's Republic of China

  • DB37/T 1112-2008 Housekeeping service-housekeeping service quality specification

AT-ON

Standard Association of Australia （SAA）

  • AS 3904.2:1992 Quality management and quality system elements - Guidelines for services
  • AS 3904.2(INT):1990 Quality management and quality system elements, Part 2: Guidelines for services

BE-NBN

  • NBN-ISO 9004-2:1992 Quality management and quality System elements - Part 2 : Guidelines for services
  • NBN-EN 29004-2-1993 Quality management and quality system elements. Part 2: Guidelines for services (identical with ISO 9004-2: 1991)

NO-SN

  • NS-ISO 9004-2:1992 Quality management and quality system elements. Part 2: Guidelines for services

SCC

Association Francaise de Normalisation

  • NF X50-122-2:1994 Quality management and quality system elements. Part 2 : guidelines for services.
  • NF P03-400*NF EN 15733:2010 Services of real estate agents - Requirements for the provision of services of real estate agents
  • NF X50-700:2006 Service quality - Approach for improving service quality - The reference and service commitments - Recommendations
  • NF X50-722:2005 Quality of services - Measurement and monitoring for improving the quality of service - Recommendations

International Organization for Standardization (ISO)

  • ISO 9004-2:1991 Quality management and quality system elements; part 2: guidelines for services
  • ISO 9004-2:1991/Cor 1:1994 Quality management and quality system elements - Part 2: Guidelines for services - Technical Corrigendum 1

CZ-CSN

  • CSN ISO 9004-2:1992 Quality management and quality system elements. Part 2: Guidelines for services

RO-ASRO

Korean Agency for Technology and Standards (KATS)

  • KS A 9004-2-2003 Quality management and quality system elementsPart 2：Guidelines for services

European Committee for Standardization (CEN)

  • prEN 29004-2-1992 Quality management and quality system elements; part 2: guidelines for services (identical with ISO 9004-2:1991)
  • PD CEN/TS 15511:2008 Postal services - Quality of service - Information available on postal services

Spanish Association for Standardization (UNE)

  • UNE 175001-5:2005 Service quality for small retail trade. Part 5: Requirements for flower shops

British Standards Institution (BSI)

  • BS 5750-8:1991 Quality systems - Guide to quality management and quality systems elements for services
  • BS 5750-8:1991(1998) Quality systems — Part 8 : Guide to quality management and quality systems elements for services

NL-NEN

  • NEN-ISO 9004-2:1992 Kwaliteitszorg en elementen van een kwaliteitssysteem. Deel 2: Richtlijnen voor diensten

ETSI - European Telecommunications Standards Institute

  • TR 102 643-2009 Human Factors (HF); Quality of Experience (QoE) requirements for real-time communication services (V1.0.1)
  • TR 102 643-2010 Human Factors (HF); Quality of Experience (QoE) requirements for real-time communication services (V1.0.2)

ITU-R - International Telecommunication Union/ITU Radiocommunication Sector

Danish Standards Foundation

  • DS/ISO 9004-2:1992 Quality management and quality system elements. Part 2: Guidelines for services
  • DS/EN 29004-2:1993 Quality management and quality system elements. Part 2: Guidelines for services

International Telecommunication Union (ITU)

GOSTR

  • GOST R 58552-2019 Social service of the population. Quality of rehabilitation services for elderlies
  • GOST R 59034-2020 Services in railway transport. Requirements for the quality of services for the transportation of coal in open-top rolling stock

RU-GOST R

  • GOST R 53532-2009 Quality of services. Parameters of quality for telecommunications services in the public switched telephone network. General requirements
  • GOST R 55540-2013 Quality of service ?Call-center service?. Quality indices

CEPT - Conference Europeenne des Administrations des Postes et des Telecommunications

GOST

  • GOST R 70820-2023 Household services. Quality and safety requirements
  • GOST R 59868-2021 Services in railway transport. Requirements for the quality of cargo transportation services in containers

Five Elements Analysis,Five elements of service quality,Five Elements of Service Quality

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