DB31/T 1126-2019 in English

This standard outlines specific service quality requirements for red tourism bases, aiming to ensure a consistent and high-quality visitor experience. It covers various aspects including facility management, staff service standards, safety measures, and visitor satisfaction evaluation methods. The document provides detailed guidelines on how to maintain and improve service levels, ensuring that all operations meet defined quality benchmarks. It also includes procedures for monitoring and evaluating service performance, as well as requirements for training and development of personnel involved in the service delivery process. The standard is structured to assist organizations in implementing effective service management practices tailored to the unique characteristics of red tourism bases. It encompasses a range of operational areas, ensuring that all aspects of visitor interaction are aligned with established quality criteria.