GB/T 42498-2023 in English
VALIDSpecification for online dispute resolution in E-commerce
- Issued on:2023-03-17
- Implemented on:2023-07-01
- File Format:PDF
- Delivery:Via email within 1~3 business days
$272.00
| Standard No: | GB/T 42498-2023 |
| Document status: | VALID |
| Title in English: | Specification for online dispute resolution in E-commerce |
| Title in Chinese: | 电子商务在线争议解决规范 |
| Language: | English |
| File Format: | Electronic (PDF) |
| Delivery: | Via email within 1~3 business days |
| Issued on: | 2023-03-17 |
| Implemented on: | 2023-07-01 |
| ICS Classification: | 03.080.01-Services in general |
| Chinese Classification: | A10-Commerce, Trade and Contract |
| Professional Classification: | GB-National Standard |
| Related Keywords: | e-commerce online dispute resolution specification
online dispute resolution dispute resolution mechanism focus e-commerce introduction e-commerce platforms |
| Related Topics: | online
solve dispute online time Controversial |
《GB/T 42498-2023电子商务在线争议解决规范》由TC563（全国电子商务质量管理标准化技术委员会）归口，主管部门为国家标准委。
Introduction
1. Background and significance of standard formulation
With the rapid development of e-commerce, the number and complexity of transaction disputes have increased significantly. In order to standardize the online dispute resolution (ODR) process, protect consumer rights, and enhance the fairness and transparency of e-commerce platforms, the National Standard of the People's Republic of China GB/T 42498-2023 "E-commerce Online Dispute Resolution Specification" came into being.
2. Comparative analysis of standard frameworks
| Standard dimensions | GB/T 42498—2023 | International standard | Industry standard |
|---|---|---|---|
| Scope of application | Applicable to e-commerce platforms and ODR providers | Covering cross-border e-commerce | Focusing on disputes in specific industries |
| Core principles | Voluntariness, fairness, confidentiality, simplicity | Openness, transparency, non-discrimination | Industry-specific rules |
| Implementation requirements | Specify in detail the ODR platform access process and dispute resolution mechanism | Focus on technical standardization | Emphasis on industry self-discipline |
3. Implementation suggestions and best practices
3.1 Suggestions for ODR platform construction:
- Ensure that the platform is easy to operate and supports multilingual services
- Establish a real-name authentication mechanism to ensure the authenticity of user identities
- Provide intelligent guidance functions to help users quickly complete the access process
3.2 Suggestions for mediator training:
- Carry out professional skills training on a regular basis
- Establish a mediation case library for mediators to refer to and learn from
- Implement a performance evaluation mechanism to improve service quality
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