GB/T 44192-2024 in English
VALIDGuidelines for government service hotline data application
- Issued on:2024-06-29
- Implemented on:2025-01-01
- File Format:PDF
- Delivery:Via email within 1~3 business days
$243.00
《GB/T 44192-2024政务服务便民热线数据应用指南》由TC594（全国行政管理和服务标准化技术委员会）归口，TC594SC2（全国行政管理和服务标准化技术委员会政务服务分会）执行，主管部门为国务院办公厅。
Introduction
1. Introduction and Standard Overview
This document is formulated in accordance with GB/T 1.1-2020 "Guidelines for Standardization Work Part 1: Structure and Drafting Rules for Standardization Documents", and aims to standardize the application process of government service hotline data. The standard is managed by the National Technical Committee for Standardization of Administrative Management and Services, covering multiple dimensions such as data collection, governance, application and security.
2. Comparison of standard frameworks
| Standard dimensions | GB/T 44189 | New content in this document | Implementation requirements |
|---|---|---|---|
| Scope of data collection | Hotline service records | Extended to external related data | Collect on demand and collect as much as possible |
| Data governance principles | Unified standards and systematic planning | Clearly define the responsible party | Refer to GB/T 34960.5-2018 |
| Data security requirements | Classification and grading management | Strengthen desensitization and encryption | Follow GB/T 22239 |
Case analysis: Hotline data governance practice in a certain city
By implementing unified data cleaning rules and association code mechanism, the city has achieved the integration of hotline data and external government data, significantly improving service quality and decision-making efficiency. Specifically:
- Service response time shortened by 20%
- Problem solving rate increased by 15%
- Cross-departmental collaboration efficiency increased by 30%
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