GB/T 36735-2018 in English
VALIDSpecification for convinient service center of community
- Issued on:2018-09-17
- Implemented on:2019-04-01
- File Format:PDF
- Delivery:Via email within 1~3 business days
$214.00
《GB/T 36735-2018社区便民服务中心服务规范》由TC264（全国服务标准化技术委员会）归口，主管部门为国家标准化管理委员会。
Introduction
Interpretation and Application of GB/T 36735—2018 Standard
| Standard Dimensions | Specific Requirements | Implementation Points |
|---|---|---|
| Service Venue | Fixed service hall with clear functional divisions | Area matches the community population, and signs are clearly visible |
| Service Personnel | Appearance, service attitude, and professional ability | Training and certification system |
| Service Projects | Covering multiple fields such as civil affairs, party building, culture and sports | Dynamically adjusted according to community needs |
Professional term analysis and practical application cases
Community convenience service center is an institution located within the community to provide basic public services to residents. For example, in Yinzhou District, Ningbo City, the community convenience service center has realized "one-stop" service by integrating party building, civil affairs, labor security and other functions, which greatly facilitates residents' affairs.
Standard formulation background and technical evolution analysis
The formulation background of GB/T 36735-2018 stems from the needs of my country's community service system construction. With the acceleration of urbanization and the expansion of community scale, residents' demand for convenient services is growing. This standard is based on the "Organic Law of Urban Residents Committees of the People's Republic of China" and a number of policy documents, combined with local practical experience.
Implementation Suggestions
Hardware Facilities: It is recommended that communities fully consider the area, functional divisions and flow of people in the service hall when building a convenient service center. For example, the service hall should be equipped with modern equipment such as a touch-screen query device.
Staff Training: Regularly conduct professional skills training for staff to improve service capabilities and emergency response capabilities. It is recommended to introduce a star rating system to motivate employees to provide high-quality services.
Informatization Construction: It is recommended to establish a community service website or APP to integrate online and offline service resources. For example, through the standardized use of the "China Community" logo, brand awareness can be improved.
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