GB/T 36721-2018 in English
VALIDSpecification for museum audience service
- Issued on:2018-09-28
- Implemented on:2019-04-01
- File Format:PDF
- Delivery:Via email within 1~3 business days
$156.00
《GB/T 36721-2018博物馆开放服务规范》由TC289（全国文物保护标准化技术委员会）归口，主管部门为国家文物局。
Introduction
In-depth analysis of GB/T 36721—2018 "Museum Open Service Specification"
Since its release in 2018, GB/T 36721—2018 "Museum Open Service Specification", a national standard of the People's Republic of China, has provided scientific guidance and specifications for the open services of various museums across the country. This standard aims to improve the service quality of museums, ensure the safety and comfort of visitors, and promote the sustainable development of the museum industry.
I. Overview and background of the standard
As an important part of public cultural services, the open services of museums are directly related to the public's cultural experience and the protection of cultural heritage. Based on many years of practical experience and combined with international advanced concepts, GB/T 36721—2018 systematically stipulates the various requirements for museums in open services.
II. Standard Framework and Core Clauses
| Chapters | Main Contents | Keyword Explanations | Implementation Suggestions |
|---|---|---|---|
| 4 General Provisions | Museums should provide public cultural services, protect and reasonably use collections, ensure the safety of visitors, and care for special groups. | Public cultural services:Refers to free or low-cost cultural products and services provided by the government. Collections:Cultural relics, artworks, etc. collected by museums. | It is recommended that museums highlight the public welfare nature during the opening process and regularly carry out cultural activities for special groups. |
| 5 Basic conditions for opening | The museum should have an exhibition environment, facilities and equipment suitable for opening, and professional personnel, and ensure that the audience capacity is within a safe range. | Audience capacity:The maximum number of visitors that the museum can receive per unit time. Facilities and equipment:Including hardware equipment such as security and fire protection. | It is recommended to regularly evaluate the carrying capacity of the exhibition space, and adjust the opening hours or manage them in different time periods according to the flow of people. |
| 6 Staff requirements | Service personnel must undergo professional training, have good communication skills and emergency handling capabilities, and be familiar with foreign language communication. | Job training:Training on open service knowledge and emergency handling. Foreign language ability:In order to provide services for international audiences. | It is recommended to establish a regular training mechanism and encourage employees to obtain relevant qualifications, such as tour guide certificates, first aid certificates, etc. |
III. Implementation suggestions for open services
In order to ensure the effective implementation of the museum's open services, the following suggestions are for reference:
- Ticket management optimization:Introduce a reservation system to reasonably control the flow of visitors and provide convenience for special groups.
- Consulting service upgrade:Add self-service inquiry equipment and multilingual services to enhance the visitor experience.
- Enhance security:Regularly check facilities and equipment, improve emergency plans, and purchase accident insurance for visitors.
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